Author: Alessio Iacovoni
Date: 02:06:02 09/16/98
Go up one level in this thread
On September 15, 1998 at 22:54:57, Serge Desmarais wrote: >On September 15, 1998 at 19:17:35, Alessio Iacovoni wrote: > >>On September 14, 1998 at 13:22:48, Eran wrote: >> >>>On September 14, 1998 at 12:51:21, John Coffey wrote: >>> >>>>I agree with the poster who said that the bugs are minor. >>>>You do not agree because you expect the program to be completely >>>>bug free? No software is completely bug free. I have yet to >>>>encounter any of these bugs, so I hardly feel put out. >>>> >>>>Fritz 5 is an excellent product. I don't know how it compares >>>>with other products, but I enjoy it quite a bit. It was be rash >>>>to tell people not to buy it. >>>> >>>>John Coffey >>> >>> >>>I agree with John Coffey. Software even DOS applications are never perfect. In >>>reality, it is impossible to make a bug-free software. I have Fritz5 and I am >>>quite happy with it. I learn to adjust to Fritz5 program while I from time to >>>time report bug to ChessBase. That is part of evolution; that's life. :) >>> >>>Eran >> >>I', sorry. I don't agree. I'm not saying people shouldn't buy Fritz 5. It's a >>beautiful program with wonderful features (if it worked as it should). I'm just >>saying that maybe you should be carefyull to try it out on you machine and check >>and see if it will work fine or not, because at least in my case it hasen't. >> >>As to bugs.. would you buy a wonderfull teeshirt with some tiny holes near the >>neck part or at the bottom, where the shirt is usually tucked into the pants? >>Would you consider these to be "minor" defects (because the are not visble to >>other people.. at least not always) or wouldnt you rather decide against buy >>that specific item because, on the whole, it is not acceptable? >> >>Alessio >> >>I'm still waiting for an answer from chessbase on the defect I have experienced >>with their program (this is day 5 if i'm not wrong). Let's see if their custumer >>service has bugs as well. > > > You know what? I installed Frint 5 under Win 3.11 and the sound would not >work EXCEPT for the TICK.WAV (clock sound). I installed Fritz 4.01 from the CD >and it playe all its sounds great. Now I compared the wav files for both version >: same number of bytes, same name , same sound plays when I use the utility that >comes with my soundblaster 16. Now WHY isn't Fritz 5 able to play the sounds >that Fritz 4 could play? WHAT has changed from one version to the other? I wrote >Chessbase about it (3 times to Wuellenberger and once to Feist). Wuellenberger >answered me that the TALKINGS were high resolution sounds and so I should >upgrade to Windows 95. First, WHAT does the BOARD SOUNDs have to do with the >TALKINGS??? And on the box it says it WORKS under Win 3.11 as well as under Win >95! It DOESN'T say that only a few funtions/options could work under Win 3.11 : >it says IT WORKS! > > > Now, WHY pay OVER 200$ to get a chess program if you get NO support at all??? >One could just get a pirated copy for a few dollars and still have no support? I >know people who get pirated copies all the time. I always thought that >programmers have to get something for what they did, and I want the manuals and >the SUPPORT! > > It may seems stupid to complain about SOUNDS, but when I play chess against >my computer, I do it on a SEPARATE WOODEN CHESS BOARD. Now, the way I have to >KNOW that Fritz played is by hearing a SOUND. Else, I would have to go check the >screen all the time (and for an 8 hours game, it is NOT fun!). > > > Now What I do want from YOU CHESSBASE is that you tell me to try this or that >to make the sound works and if it is not fixed let us know and we'll think about >something else, until YOUR problem is fixed. We, as a customer, want you as >happy as possible. We want you to ADVERTISE our product. We want you to buy >other products from us. > > > Everytime I see Ed Schroeder do his best to help one of his customers to make >everything works okay, I feel sorry for buying Fritz, whose team takes WEEKS to >answer any questions/problems, if not MONTHS or YEARS! > > > I started to write articles to chess magazines who evaluated Fritz as a good >product and all... Now they will print the other side of the medals. I already >started to report these thoughts to other chessplayers that MIGHT have wanted to >buy this product later. > > > Note that I don't say it plays weak chess. But the strenght is not everything >and, as IM Jean Hebert puts it, playing a program rated at 2570 or one at 2540 >doesn't make much difference. > > > I am QUITE FRUSTRATED (does it show in my post?) and I am not very patient >about companies that takes the money and never replies to bugs reporting and >all... (What I said above doesn't apply to ChessbaseUSA who sent me the 5.03 >patch at no charge THE VERY SAME DAY , trying to help the best the could. > > >Serge Desmarais Serge I cannot but sympathise with you and with other people that are experiencing problems with Frits. I dont have any problems with the sound myself but as I wrote previously on this and other newsgroups... due to serious bugs in the italian version 5.00 I can't use the sparring function (one of the reasons for which I decided to buy Fritz instead of Rebel). I would really have appreciated some "honest" ***independant*** magazine or reviewer to point out *possible* serious problems in the program **before** buying it. Unfortunately this did not happen so in the end I'll have to stick to my buggy Fritz 5.00, without the sparring function and with some other bugs here and there. As for the patch.. the company that sold it to me here in italy knows nothing about it... but I bought the program just 2 weeks ago.. so I **presume** the cdrom to have been already fixed from bugs.
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