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Subject: in germany it is ILLEGAL to announce something on the package

Author: Thorsten Czub

Date: 03:13:20 06/19/03

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and not to deliver it IN the package.


such a product is against the german law.

the law says: what is announced must be IN the product.
Otherwise the company is not allowed to sell the product.
customer has several things he can do.
e.g. law suit the company. send the product back and get the money
in return.

We have also customer services who are happy to hear about
illegal announcements on products and who give you (for free)
a lawyer and law-suit the company for not fullfilling their announcements.

So you must see that although chessbase is a german company,
although they have very good lawyers, they try (with junior8)
to make something illegal by NOT giving the customer the promised engine.

The excuse that this engine does not exist is excuse.

if it does not exist you can lawsuit them.

the german magic-words are : Schadenersatz. Verstoß gegen Wettbewerbsrecht.

the ministry of customer service is:

http://www.verbraucherministerium.de/

it has an english and a french page too.

also there is verbraucherzentrale hamburg
who could help you.

http://www.vzhh.de/



IMO chessbase should excuse to the betrayed customer and
give them a free upgrade to whatever next coming engine (Gandalf?!).




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