Author: Chuck
Date: 04:13:27 06/19/03
Go up one level in this thread
On June 19, 2003 at 06:42:57, Rex wrote: >This extra engine thing is getting old. PLEASE SUCK IT UP and get over it. I >swear this sounds like my 5yr old begging for a promised second cookie and never >yet received it. > >I have the cheese and you have the wine. Lets have a WINE party.. > > Sometimes it takes a lot of noise to make a business step in line. PEOPLE SHOULD NOT HAVE TO "SUCK IT UP" BECAUSE A COMPANY DOES NOT DELIVER ON IT'S PROMISE. I see a claim in an ad as something the company considers a significant selling point because there are many other things they could have mentioned and did not. If the public cannot force a company to step in line when it's practice runs foul then the consumer market is in a lot of trouble. > >On June 19, 2003 at 04:39:12, Terry McCracken wrote: > >>Hello Terry, >>thanks for your mail. >>We did of course immediately correct the mistake in our accouncnemnt on >>www.chessbase.com. Fortunately we also managed to correct this in time for our >>adverts in the European chess magazines. >>As I wrote in my preivous mail there is simply no way to provide you with the >>engine that is mentioned on your DVD boox because it does not exist. So, we can >>only bag your pardon for this mistake. After all we are all only humans. >> >>Yours sincerely, >>Steffen Giehring >>http://www.chessbase.de http://www.chessbase.com >>ChessBase GmbH, Mexikoring 35, 22297 Hamburg >>(++49)(40)63 90 60 10 >> >> >>-----Ursprüngliche Nachricht----- >>Von: Terry McCracken [mailto:nomad@easyfocus.com] >>Gesendet: Mittwoch, 18. Juni 2003 18:17 >>An: Steffen Giehring (ChessBase) >>Betreff: Hello Steffen, Can We Work Out An Agreement? >> >> >>Hello Steffen, >> >>Would you be so kind as to offer a solution for this misunderstanding? I feel >>ChessBase should correct >>their mistake. It's good business to do so, and will >>only discourage customers if ChessBase doesn't >>compensate them in some way. >> >>Awaiting your reply. Thank You. >> >>Sincere Regards, >> Terry McCracken >> >>P.S. >> >>I'm not blaming you and realize you must be flooded with >>complaints, but ChessBase should IMO correct this rather >>glaring error, for it's cutomer base, it's the right thing to do. >> >> >>----- Original Message ----- >>From: Steffen Giehring (ChessBase) >>To: Terry McCracken >>Sent: Wednesday, June 18, 2003 3:01 AM >>Subject: AW: I've Sent This Letter To Support, I'm Sending You A Copy... >> >> >>Dear chess friend, >> >>many thanks for your mail. >> >>Unfortunately there is a mistake in the text of the Junior8 DVD box. >> >>The Junior engine that played Kasparov in February was a version for >>multiprocessor systems only. In fact there is simply no single processor version >>of that multiprocessor engine. That's why the engine that played Kasparov is >>included on the DeepJunior8 CD-ROM only but not on the standard Junior8 CD. >> >>We bag your pardon for that mistake. Since there simply is no single processor >>version of that engine we will not be able to provide you with a fix/upgrade. >> >>Many thanks for your understanding. >> >> >>Yours sincerely, >>Steffen Giehring >>http://www.chessbase.com >>ChessBase GmbH, Mexikoring 35, 22297 Hamburg >>(++49)(40)63 90 60 10 >> >> >> >> >>-----Ursprüngliche Nachricht----- >>Von: Terry McCracken [mailto:nomad@easyfocus.com] >>Gesendet: Mittwoch, 18. Juni 2003 04:13 >>An: ChessBase GmbH >>Betreff: I've Sent This Letter To Support, I'm Sending You A Copy... >> >> >>Hello Again Hans, >> >>I have the proof that Junior 8 was advertised with Extra Junior Engines, at >>least one extra engine from the match! >> >>Two URL's are advertisments still up and one is a review on a commercial chess >>software site. >> >>http://www.chess4less.com/2-junior8.htm >> >>http://www.chesscenter.com/software2003.html >> >>http://www.bcmchess.co.uk/junior8.html >> >>If ChessBase would honor it's original statements, explaining Junior 8 came >>with two chess engines rather >>than one, I'd greatly appreciate it. >> >>I've been doing business with you for awhile and have 9 ChessBase Programmes, 5 >>of which I bought from ChessBase directly. I want to continue doing business >>with you, and I also want you to honor your original advertisments. >> >>Best Regards, >> Terry McCracken >> >> >>Please honor your original advertisments as I was mislead by advertising on your >>site before you modified it, in my purchasing decision of Junior 8. >> >>Thanks! >> >>Best Regards, >> Terry McCracken >> >>=============================================================================== >> >>As it stands it doesn't look like ChessBase will help. >> >>Amir if you read this please give us your opinion. >>We know it's _not_ your fault, it's ChessBase's, >>but maybe you will listen...I hope so. >> >>There must be a better solution...maybe a patch for Junior 8 to recieve the >>extra engines in single processor formats? >> >>I think it's a good idea, but I'd like to hear from you! >>I think other buyers would like you to give your take on all this as well. >> >>Best Regards, >> Terry McCracken
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