Author: Roberto Waldteufel
Date: 11:32:15 10/27/98
Go up one level in this thread
On October 26, 1998 at 09:30:28, Robert Hyatt wrote: >On October 25, 1998 at 10:01:21, Steven Schwartz wrote: > >>On October 25, 1998 at 07:04:26, Bert Seifriz wrote: >> >>>I disagree with you: >>>1) You always write about support staff. Do you realize that >>>chess software is very often a 1 man company. How >>>could anybody have STAFF??? People would be happy >>>to make a living for 1 person out of their work. >>>There is NO support staff anywhere in the chess software >>>world from what I see. >>>2) You cannot even CONTACT some persons. Nobody >>>on this forum knows where Richard Lang lives. I do not think >>>that he has an email address, and if so he does not >>>want to make it public. Same with some others. Now go to his >>>producer and ask there, sometimes they can/will help, sometimes >>>not. >>>3) You get answers from some programmers or >>>some dealers sometimes, but very often you get nothing. >>>ChessBase IS a company. On RGCC I read that they do >>>not answer emails very often. >>>Mindscape IS a company. Now ask them something about >>>Chessmaster, and you will not find much help from >>>the support staff there. >>> >>>4) And by the way, the support staff of other >>>non-chess companies is very often also very bad! >>> >>>So I see no reason why a problem which affects >>>many OR ONLY 5 people in the world should not >>>be discussed here as long as it is chess software >>>related. >>>Bert/gambitsoft.com >> >>I agree with Bert here. I have seen 20 years in this business, >>and the collective support offered by the majority of computer >>chess manufacturers is very sub-standard. >> >>That, of course, has put the full burden of support on the >>retailers like us who have had to dissect the problem and devise a >>solution without any help from the people who actually >>manufactured the chess computer or chess software in the >>first place. >> >>Ed is a breath of fresh air. It is obvious that he cares about >>his programs and wishes to solve their problems as they arise. >>He is even willing to come to our CCC forum and help his dealers >>support his product. I believe that what we have collectively >>created here is something that can benefit the entire chess >>community. In my opinion, it would be wrong to put a stop to it. >> >>Having said that... I would like to add two more items: >> 1) By singling Ed out, I do not meant to slight all of the >>programmers that we see here in CCC on a daily basis sharing >>their thoughts with us. We all know who they are and they should >>be thanked as well. >> 2) I, personally, have no problem with support questions here >>in CCC, but I am not too sure that I will continue to be in favor >>of them if we start getting dozens of questions like "Ed, which way do >>I hold the CD when inserting it into the CD player.":-))) >> >>For the first time in weeks I can clearly see the vision of a good >>poll question. All we need to do is formulate the possible answers. >>Proposed question: >>"To what degree are you in favor of or against the use of the CCC >>to discuss/respond to technical questions?" >>Proposed answers: >>????? >>- Regards, Steve (ICD/Your Move) > > >I have a problem with it in its present form, because it can easily hit over >50% of the total volume of posts. Here is what I would suggest, as a *much* >better alternative: > >How about help "links" for each program, perhaps listed at the top of the normal >CCC screen, such as "Rebel help" "chessbase/fritz help" "junior help" and so >forth? that keeps all the help questions out of here so that we can have a >"clean" computer chess discussion environment. Then anyone interested can >click on "rebel help" to see what kinds of discussion are going on there. I >don't mind help questions, but can guarantee you that if we didn't have the >crafty mailing list and my email address public, it could add another 100+ posts >*per day* here. We really don't need that. If we need a "crafty help" link, >that's ok. I'll check it constantly. But it is painful to have to wade thru >dozens of such posts here. Painful enough that it may well tend to cause >reduced discussion about the actual topic of "computer chess". > >Then we might have a "chess programming" topic, a "chess problem positions" >topic, and so forth, to let folks read what they are interested in without >having to stomp thru a bunch of other stuff... I think this would be an excellent idea. I don't know how difficult it would be to do it, but I am sure that CCC would be a better forum as a result. I especially like the "chess programming" topic.... :-) Roberto
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