Author: Vasik Rajlich
Date: 05:43:13 01/06/06
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On January 05, 2006 at 14:37:21, William Penn wrote: >On January 05, 2006 at 12:35:12, James C. Logan wrote: > >>On January 05, 2006 at 12:17:19, Vasik Rajlich wrote: >> >>>Yes, it has been a problem getting everybody to join - it's a real drawback to >>>this approach. >>> >>>Vas >> >>I hope you are not considering dropping that approach though. But then again, I >>am internet savvy - and some users may not be. Personally, I find it quite >>remarkable that you can offer something like this while larger commercial >>concerns simply leave their users alone in the dark. In my mind, you have set a >>new standard in customer support. > >I like this approach! I'll just note that it may be possible to setup the same >thing at google, as an alternative. I haven't experimented with it but believe >google groups have similar features as yahoo groups. An advantage might be that >yahoo group email is automatically blocked as "spam" by some email service >providers, but I haven't heard of that happening to google group mail (yet). >Nothing is perfect, though, so you just have do the best you can, and not worry >too much about occasional exceptions...they can be helped individually, as >needed. I'm impressed with your high quality customer service. >WP Thanks. A few invitations get sent back to me, but usually those customers can provide an alternative email address. The bigger problem is that people ignore the invitations, either because their filter filters them out or because they just look like spam. Anyway, this drawn-out two month delivery window was good for the first release, the product would have been much worse without the feedback. Not sure if this will still apply next time around .. Vas
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