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Subject: Re: And the reason to purchase CSTal is what again?

Author: pete

Date: 08:24:03 08/22/99

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On August 21, 1999 at 20:33:09, James T. Walker wrote:

>On August 21, 1999 at 20:17:58, James T. Walker wrote:
>
>>On August 21, 1999 at 20:03:10, pete wrote:
>>
>>>On August 20, 1999 at 12:23:05, KarinsDad wrote:
>>>
>>>>On August 19, 1999 at 17:43:36, Thorsten Czub wrote:
>>>>
>>>>[snip]
>>>>
>>>>>
>>>>>We have worked much on making CSTal think in the right situations.
>>>>>It would be a very easy thing to let CSTal interrupt search
>>>>>10 seconds or 1 minute before time runs out.
>>>>>Chris is too lazy and has no interest in programming
>>>>>stuff like this. he is interested in making the engine stronger.
>>>>>he has shown many times in the past that he is not interested in
>>>>>doing stuff he has no heart-beat for.
>>>>>even if it weakens the program.
>>>>>
>>>>>maybe it is very difficult for other people to understand.
>>>>>because they live a life to OPTIMIZE on quantifying things.
>>>>>But chris does not NEED to bugfix those things.
>>>>
>>>>This type of business immorality is the type of thing that makes customer's
>>>>blood boil. I recently purchased software which failed on my system due to my
>>>>system just barely making the minimum requirements (CPU-wise). I sent an Email
>>>>to the support group at the company and got back a message that due to the large
>>>>number of Emails, it would take 5 to 6 days to get back to me. 12 days later, I
>>>>sent them another Email. A month later, I have still not heard back from them. I
>>>>guess they figure that if they ignore the few customers who have problems with
>>>>their software long enough, those few customers and their problems will
>>>>eventually go away.
>>>>
>>>>CSTal is not free. If it has a bug, it SHOULD be fixed. Chris has no problem
>>>>taking the money from his customers, therefore, he should have no problem fixing
>>>>ALL of the bugs. Defending his actions shows that you are a true friend, but it
>>>>also shows a lack of concern on what is really important. As a true friend, you
>>>>should also be concerned about Chris' reputation in our small community, even
>>>>though Chris may not be concerned about it.
>>>>
>>>>Evidently, Chris has the freedom to ignore these types of things. But, that will
>>>>not endear people to him or CSTal. I made a decision some time back to NOT
>>>>purchase CSTal mainly on Chris' reputation. My choice. As it turns out, maybe
>>>>that was not such a bad decision after all.
>>>>
>>>>KarinsDad :|
>>>>
>>>> He concentrates
>>>>>and has the freedom to concentrate on doing whatever he wants. IMO
>>>>>a very privileged situation. he does not need to fix it, because he
>>>>>earns his money with other things. Amateurs have IMO the same priviliged
>>>>>situation. they don't need to do things they don't like.
>>>>>Ed or Marty or Matthias Wüllenweber e.g. have more pressure on their shoulders.
>>>>>They are forced to do certain things. If they don't do it, whole
>>>>>bunch of customers complain over the whole internet.
>>>
>>>
>>>As I agree that you have the freedom to buy or not buy everything you like for
>>>sure I don't agree with the thoughts about Tal.
>>>
>>>Some people don't seem to realize that Chris Whittington and Thorsten Czub are
>>>two different people and I don't think Chris ever would have said that losing on
>>>time is a cool feature :=)
>>>
>>>I was an early buyer of CSTal2 ; I didn't understand a few things and there were
>>>a few bugs still ; _everything_ was fixed , _everything_ was explained . The
>>>support was simply great , fast and friendly .
>>>
>>>pete
>
>Hello Pete,
>I'm sorry but I can not agree with you.  I told Chris about the losing on time
>problem the first week I owned the program.  It still is NOT fixed.  I have sent
>several emails concerning the fact that certain EGTB's will not work with
>CSTal-2(KPPKP,KQPKP).  The program crashes about every tenth game when running
>it on ICC as the relayer.  He was told about that and his answer was to the
>effect that that was "pretty good".  In spite of the problems CSTal-2 has I
>still like it.  I am however disappointed in the attitude that the problems I
>mention are not important enough to fix.  There is a problem in trying to run
>auto232 games vs a Fritz GUI program.  CSTal-2 will not properly work as the
>"Master" in this setup.  Part of the problem may lie with Chessbase and the way
>they implement the auto232.  So everything is not fixed.  I use CSTal-2 everyday
>on ICC/FICS and every day I lose games due to crashes.  I wish this were not the
>case but it is.  If you are not using the auto232 function you may very well be
>completely satisfied.  As I said, in spite of it's problems I still like the
>program.
>Jim Walker

Hi Jim ,

I thought about some time if I should answer per email .

But as this seems to be a public issue : I can only talk about _my_ experiences
. I don't care for some features a prog doesn't have ( database support , etc )
. But if a feature is promised it really should be there .

That is the reason I will never buy a genius again , and it might take a very
long time until I think about purchasing another nimzo.

Tal did have problems with autoplayer ; it is said everything is fixed with 2.03
, I haven't tried it : if you are right , you are right to be annoyed. With egtb
; I use the 5-man ones with the Hiarcs CD  as I have limited disk space, if
others don't work I agree this should be fixed.


I looked for a proper explanation of inner eye as it wasn't in the manual ; a
week later it was on the webpage ; I hated all the kibitzing when I wanted to
play with my human account ; 2.03 fixed that ; I asked some questions about
setting up Tal automated at ICC ; answered in about 2 hours ..., so why should I
complain ?? The loosing on time to my experience seems to happen only at very
long time controls when Tal is stuck in high-ply-search at the last move before
time control or at extremely fast time controls like 1/0 so it never was a
problem for me; and the way I used it the program _never_ crashed although I use
it under NT which is not even said to be supported ; maybe this only happens
under autoplayer .

Suggestion : mess cstalx on ICC ; that was the way I used . I think problems
with using Fritz interfaced with Tal might get lesser support as I as programmer
would also have lesser interest to fix that ; who knows what causes the problems
; maybe it is Fritz itself ?

greetings.

pete









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