Author: blass uri
Date: 12:49:58 04/03/00
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On April 03, 2000 at 15:17:28, Sean Empey wrote: >On April 03, 2000 at 13:56:28, Tom Kerrigan wrote: > >>Several months ago, I ordered Ernst's book via the link he usually provides in >>his posts. >> >>Shortly thereafter, I received e-mail confirmation of my order. >> >>Then nothing happened for a few months. >> >>I went back to the web site to see if they still had a record of my order, which >>they did not. >> >>So I sent their support people an e-mail asking what happened, and the e-mail >>bounced. >> >>I don't believe I was billed for the book, so I'm not extremely pissed off at >>this company, but I would eventually like a copy of the book. Any suggestions? >> >>-Tom > >I recieved a confirmation message saying I would recieve it when it was >published. Never heard from them and sent two emails asking about it and never >got a response back. So I sent a third saying to cancel my order. It is >available from amazon.com. I suspect you would not have the same troubles with >them. They actually have decent customer care. I understood that it will be available only in the middle of april. I recieved 2 emails from louise_locks@harcourt.com They apologized in the first email for the delay and They thanked me in the second email for ordering the book. I had no problem with them and expect to get the book in the near future. Uri
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