Author: Arturo Ochoa
Date: 10:23:24 06/16/00
Hello everybody: I had never posted any message in this great Forum, although I always read all the messages. The matter is to inform you about the not very professional and pleasant answer that the Chess Master Team gave me concerning to the hash tables bug o in the Chess Master 7000. Next, I show you my first mail to the Team of Chessmaster. ----------------------------- -----Original Message----- From: Arturo Ochoa Sent: Sunday, June 04, 2000 8:00 AM To: chessmaster@mindscape.com; help@tlcsupport.com Subject: Please, tell me if this information is true? About Chess Master 7000 Hash Tables Importance: High Hello: I have an original Chess Master 7000 License. I am a little worried about a posted information at the Chess Computer Forum, where it is said that Chess Master has only 1 Mb of Hash Tables. Is this true? I cannot believe the Chess Master 7000 Hash Tables Dimension is only 1 Mb, contrary to the Chess Master 6000 Hash Tables Dimension. The Url for the mentioned message is: http://www.icdchess.com/forums/1/message.shtml?113442 Waiting for your timely and early response. Arturo Ochoa from Venezuela. ----------------------------- Read now the Chess Master Team answer to this email. ----------------------------- Subject: RE: Please, tell me if this information is true? About Chess Mast er 7000 Hash Tables Date: Mon, 5 Jun 2000 10:48:42 -0700 From: Chessmaster <Chessmaster@broder.com> To: "'Arturo Ochoa'" Yes, this is sadly correct. There is a bug in Chessmaster 7000 that prevents the modification of the hash table size for a computer opponent. Unfortunately, since Chessmaster 7000 has been "put to bed" by the development team, this bug will not be fixed. cm ----------------------------- When I verified the bug was true, I got really angry, because I thought they should have corrected that problem if it was reported by a lot of people. Next, I show you my final message to them. I never received any asnwer to this. ----------------------------- Subject: Re: Please, tell me if this information is true? About Chess Master 7000 Hash Tables Date: Wed, 07 Jun 2000 00:13:12 -0400 From: Arturo Ochoa To: Chessmaster <Chessmaster@broder.com>, chessmaster@mindscape.com, help@tlcsupport.com References: 1 You thought you could clip me my wings. How do you dare to tell me that you put it in bed, after I spent my money in this program, believing in another of thing (a good control for bugs, for example)? Then, where is the real support to correct these programming bugs on your behalf? I have to claim you, because it is a lack of respect to the clients that, as me, believed in the product. Now, it is that Chess Master 7000 plays worse than Chess Master 6000, because you didn't consider the importance of dimensioning appropriately the Hash Tables Size. If other clients havent told it to ýou, I have been very frank. In the future, I won't buy a new version of this product again, since if the technical support is to put the bugs in bed, it is a fiasco of my monetary investment. Lastly, if you plan to launch ChessMaster 8000 to the market, please carry out an extensive quality control for minimizing, although it is, "the bugs put in bed". Really, I am annoying with your declarations. Best Regards, Arturo Ochoa. ----------------------------- What I want to point out is that I thought ChessMaster was a serious company with a great quality in the technical support of the bug versions. However, the reality is not that. I realized I receive a better support from the Authors of Amateurs chess programs. Of course, I should mention such exceptional companies as ICDChess, GambitSoft and ChessBase because of their great quality services. That's all.
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