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Subject: Re: Answer of Chess Master Team about Chess Master 7000

Author: Steve

Date: 20:06:25 06/16/00

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On June 16, 2000 at 16:42:44, Christopher R. Dorr wrote:

>I do understand your frustration, but I think it's important to remember that
>CM7000 is a mass-market program; 99.99% of their customers don't care about the
>hash table issue. On a modern machine, this is perhaps the difference between a
>USCF 2550 level and a USCF 2535 level. For the vast majority of users, it makes
>no difference. At blitz time controls, which is what the vast majority plays
>most of their games at, this would make even less difference.
>
>To fix this would probably require several dozen hours of coding, testing, and
>distributing. Let's say 50 hours of developer/tester time. At $40 an hour, this
>is $2000 to fix a bug that makes virtually no difference in strength, and affets
>a *very* few customers. Additionally, it pulls a developer away from his/her
>work on the next version. I wouldn't fix it either.
>
>The 'professional' programs sell 90% of their programs to afficionados who *do*
>care about such things. Thus they are much more likely to fix these problems, as
>they directly impact their bottom line. I think the response of the CM7000 team
>is both reasonable and to be expected.
>
>Chris

I must respectfully disagree.  If Chessmaster induced serious players to buy
Chessmaster 7000 by representing it (expressly or implicitly) to be an
improvement over Chessmaster 6000 -- and I seem to recall receiving an
advertising brochure to that effect -- they have a lot of nerve telling people,
after they buy the product, that it is actually INFERIOR to Chessmaster 6000 and
that it's just their tough luck.



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