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Subject: Re: I am very disappointed with oxford softworks customer support! :<

Author: Pete Galati

Date: 18:09:00 09/03/00

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On September 03, 2000 at 20:05:30, robert blackwell wrote:

>Hello everyone! I purchased the Cstal2 download version a few days ago and i
>intended to upgrade to the box version. On the website it said to email for
>details which i did, and as of yet no response. I feel this is very poor
>customer relations. I do apologize if i am wrong and they are very busy, but
>this seems not to be the case. I pay 29 pounds for a product, and dont get me
>wrong i love it, but the whole point was to upgrade. I thank anyone for any help
>they can provide. Regards Robert!

You are expecting them to be able to answer your questions instantly, but
they're not set up for that.  You are saying you just purchased the download
version a few days ago, so it sounds like you need to be more patient (to me it
sounds that way) especially if you ask any questions that need any special
attention.

Pete



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