Author: Chris Whittington
Date: 03:28:05 12/23/97
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On December 22, 1997 at 22:35:52, Thorsten Czub wrote: > >>Tough. I don't go with the customer is always right crap. Mostly they're >>always wrong; just like you and me. >> >>Chris Whittington > >It is wrong to make the customer feel that he is always right. If you >don't teach your customers to behave the way YOU feel that it is right, >you will somehow lose the control after a few weeks. >You HAVE to teach the customers how to behave together with you. >Any business man tries to get the customer HE deserves. NOBODY is >interested in getting customers he does NOT like. We are all human >beeings and I have seen that after a while people who TRY to make the >customers beeing the BOSS feel very frustrated because ... of their >stupid and egocentric customers. > >So - I subscribe your point of views about customers and companies. >I would never be nice to a customer if he is attacking, selfish, >arrogant or stupid JUST BECAUSE HE IS A CUSTOMER. >If he wants to buy somewhere else - he should do so. I am not interested >in customers making me trouble. I want customers I can deal with and >have no problems. > >Anybody should get the customers he deservers. Some companies really >have nasty customers. :-) >And I know magazines who got stupid readers :-) Marx says the lumpen proletariat take on only the worst parts of the morality of the ruling class. So don't be surprised that the lumpen proletarian mob that makes up this board will take on the 'excluding' morality of its founders. Witness the mob baying for the blood of the KK. So private, exclusive, excluding computer chess clubs get the readers they deserve too. Next they'll have me, then you, Thorsten. Chris Whittington >As long as they educate their readers/customers 2 faced, the situation >will not change. >Therefore I would like all companies to act like chris point of view.
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