Author: Don Prohaska
Date: 12:05:30 11/03/00
Go up one level in this thread
On November 03, 2000 at 09:45:05, Randy Schmidt wrote: >I guess Anatoli's posting has scrolled off of this message board but >I would like to state that I recently had a problem with engines in >Chess Base 7.0 so I contacted Steve Lopez and got an immediate response. > >Although Mr. Lopez was not able to help me with my specific problem, he did >put me in direct contact with Mathias Feist. Over the next three days, >we exchanged many letters trying various solutions to my problem. In fact, >Mr. Feist even allowed himself to be distracted from both directing a >tournament AND watching the final game of the Kramnik-Kasparov match to >respond to my letters. [By the way, another problem that appears to be >unique to **** computers!] > >It has always been my experience that ChessBase provides World Class >Tech Support and has done so for many years. This is why I will remain >a loyal customer of theirs. I suspect that Anatoli's problem is one >of mail going astray, perhaps even to a wrong address, than Chess Base >not addressing a customer problem. I have always found Chessbaseusa (Lopez) quick to reply to any problem or request. But, about a year or so ago, I sent E-Mail to Chessbase in Germany about a problem and received no reply. So I contacted one of the people that Chessbase showed at their site and told him that I got no reply to my problem, and a few days later I got my reply. I guess you just have to get to the right guy| Yes, Mr. Lopez
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