Author: Ed Schröder
Date: 03:16:45 03/08/01
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On March 08, 2001 at 03:53:29, Anatoli wrote: >Hi Everybody ! > >I few days ago I just mentioned a bug in ChessBase 8. Now I propose to try your >player enciclopedia. If you have originally, let's say, Vishi Anand and you want >to change his name to V.Anand or Anand, after that the search will show that >there are no V.Anand (Anand) pictures in the base. Try another surnames >-Kortchoi, Kortchnoy etc. >If I have a question about Rebel, Tiger or Crafty, I'll receive a good advice >here in this group in no time. I deeply respect Frideric, but I understand that >he presents here just to advertise ChessBase products. It is not a secret >anymore that Chessbase provides no support at all. Can we send them an officaial >letter or something, and ask them first, to start their support, second, let's >some of their official reads this group every day and answers millions of >questions. If I could write in good English, I'd create such letter myself. Does >someone has any other idea to wake them up ??? It is pretty annoying. > >Best wishes >Anatoli At times user support at Rebel is slow as well. Have you any idea how much emails I get a day? In the early days with no Internet you received "some" letters. People had to sit down, write a letter, search for an envelope, ask the wife if there are stamps left in the house, if not this alone was a reason to put the letter in the trash and finally one has to go through the rain to post the letter and wait 7-10 days for an answer. Nowadays it is quite different, all you have to do is write an email and press the SEND button. Worse, the image of the Internet is that you answer FAST, preferable the same day. The volume of user email support is certainly 50 and maybe 100 times bigger than in the early days with no Internet. It is a major problem. Ed
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