Author: John Merlino
Date: 18:46:40 03/21/01
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On March 21, 2001 at 20:30:42, gerard sanchez wrote: > >I just bought Chessmaster 800 and have begun to install it. >After installation and restarting the computer, when I began to run the program >I got the message the the "Direct X" was not compatible with my current OS >(I use Windows 200 Pro). So I went to Chessmater.com and downloaded a path. >I dowloaded the patch to the folder I installed Chessmaster and had it run. >The patch did upgraded the software--it was successfully installed; however, >after I tried running Chessmaster again, now I get a different kind of error >message, "A fatal error occurred initializing sound playback. The program will >now terminate." > >My thought, did the patch actually fixed the "Direct X" problem and that the new >error message is just another problem I have to fix? > >Does the new message error have to do something with my hardware? > >Can anybody help me with this? I'd appreciate it very much! First of all, you should know that, OFFICIALLY, Chessmaster 8000 does not support Windows 2000 or NT. The installation program attempts to install DirectX 7.0a, which cannot be installed on Win2K/NT. BUT, you can get around this by going to www.microsoft.com/directx and downloading the latest version of DirectX (which is 8.0). So, uninstall the program, download and install DirectX 8.0, then install Chessmaster 8000 and run the patch. HOWEVER, the problem you are having with sound is probably completely unrelated to the DirectX problem and is most likely a sound card issue. Does your computer have a sound card? Chessmaster 8000 requires some kind of sound-playing device. If it DOES have a sound card, then you need to make sure that there are no programs that are running that can "take control" of the sound card, such as Windows Media Player, WinAmp, RealPlayer, etc. Also, there might be some software that came with your sound card that is running in the background that you do not know about. You should check for any of these kinds of programs. Additionally, you should check the settings for your sound card's drivers. There might be some non-default settings there that you may need to play with. Furthermore, some users have reported that changing the DirectX hardware audio acceleration settings to "Basic" or "None" has fixed problems with several games, including Chessmaster. You can do this by running the System Information program, then going to "Tools -> DirectX Diagnostic Tool", going to the "Sound" tab, and changing the slider setting that says "Hardware Sound Acceleration Level". Phew.... I hope that helps! jm
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