Author: Robert Hyatt
Date: 06:57:37 03/28/01
Go up one level in this thread
On March 27, 2001 at 20:12:58, Bruce Moreland wrote: >On March 27, 2001 at 16:12:59, Robert Hyatt wrote: > >>On March 27, 2001 at 08:40:24, Albert Silver wrote: >> >>>On March 26, 2001 at 17:51:02, Robert Hyatt wrote: >>> >>>>That isn't the problem. IE I hate Toshiba and will _never_ buy another of >>>>their products for any reason. >>> >>>Same here. I have a Toshiba Pentium 100 notebook paperweight that Toshiba >>>refuses to fix (and I'd pay for the fixing, so that's not the issue). Why? >>>Because it was bought over 4 years ago and I no longer have the receipt, but >>>unless I can _prove_ I am not a thief, they won't touch it. That isn't an >>>interpretation of the reason BTW, I was told that was the justification for >>>their position. NEVER again. >>> >>> Albert >>> >> >>I would suggest a nice letter to the US FTC (Federal Trade Commission). This >>clearly violates the constitutional presumption of innocence. Would suit me if >>Toshiba's import license was permanently suspended. No more of my business, >>ever. Right now I am happy as a lark with Sony... >> >>Better machine. Better people. Better attitude. > >The Bill of Rights doesn't necessarily apply to the conduct of private entities >(people). For instance, you have free speech out on the sidewalk, but if I >don't like what you say while you are in my place of business, I can throw you >out. > >bruce I think FTC regulations would help however. If you offer a contract, and that is exactly what a warranty repair is, then you can't assume I am a thief without any proof and deny servicing the contract. In the case of computers and other durable goods, the FTC has rules and regulations about how _long_ the product must be servicable. IE how long spare parts must be available, etc. For a company to do business selling that kind of product, they _must_ adhere to the FTC guidelines. And to arbitrarily choose not to could land them in a pot-load of trouble. Couldn't happen to nicer people in the case of Toshiba. One simple example is that auto manufacturers have to offer replacement parts for at least 10 years. For vehicles with a longer service life, the rules extend this. I don't know about specifics, but I would think that a pentium 100 notebook is still useful today and should be servicable.
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