Author: Jon Dart
Date: 06:49:28 03/30/01
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I got DSL last summer from a local large ISP. DSL is complicated because in a lot of cases a DSL provider sells DSL services through an ISP company, using lines owned by the local phone company. So, although the ISP was my main point of contact, I had three different companies to deal with, and pretty often one of them didn't seem to know what the others were doing. Another issue is that whether you can get DSL at all, and if so, what connection speed you can get, depends on your location on the phone grid. In my case, I can get 100k bps connectivity, which is lower than most DSL links, but still a lot better than dialup. The other problem is that it didn't work for a long time. In a few weeks the line was installed and the router was hooked up, and I got my local network set up and connected. But the connection wasn't "always on": I would get dropped several times a day, and the only solution was to power-cycle the DSL router (obviously not feasible if I'm not home). So I complained. It took about 5 more months, and multiple visits from technicians, before I got a reliable connection (they finally replaced the router with a different brand, but I don't know if this did it - apparently there were also phone line problems). So I'm happy enough now, but if cable were available in my area, I'd sure consider it. --Jon
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