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Subject: Is Rebel Support Still Alive?

Author: Melvin S. Schwartz

Date: 11:01:12 05/17/01


I sent them the required information to get access to the page for the update to
Chess Tiger 14.0 weeks ago but so far nothing. I e-mailed Rebel support on May
13, asking why I haven't received the required access but so far no response
from Rebel support. It seems like what used to be a company with good support
has turned into a company with no support. Furthermore, since I purchased my CD
from them, I can't understand why this is such a problem. Why create such a
procedure to update Chess Tiger? Why didn't they just have an update without all
this nonsense? They obviously know I am a registered user since I purchased the
program from them. How many times must I fill out the form to gain access to the
update page???



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