Author: Bertil Eklund
Date: 13:17:22 05/17/01
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On May 17, 2001 at 15:15:28, Larry Proffer wrote: > >There are certain companies that, whenever they launch something new, find >themselves on the receiving end of 'complaints' about their 'customer support' >or whatever. > >Always the same companies. > >Same thing everytime. > >Since I obviously suffer from an advanced form of paranoia may I please be >forgiven in advance for suggesting that there are 'dirty tricks' going on. In general the "Rebel-support" is excellent and in my opinion the best of all companies involved in computer-chess development. Bertil >On May 17, 2001 at 14:01:12, Melvin S. Schwartz wrote: > >>I sent them the required information to get access to the page for the update to >>Chess Tiger 14.0 weeks ago but so far nothing. I e-mailed Rebel support on May >>13, asking why I haven't received the required access but so far no response >>from Rebel support. It seems like what used to be a company with good support >>has turned into a company with no support. Furthermore, since I purchased my CD >>from them, I can't understand why this is such a problem. Why create such a >>procedure to update Chess Tiger? Why didn't they just have an update without all >>this nonsense? They obviously know I am a registered user since I purchased the >>program from them. How many times must I fill out the form to gain access to the >>update page???
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