Author: Bruce Moreland
Date: 13:48:26 05/17/01
Go up one level in this thread
On May 17, 2001 at 15:10:11, Ed Schröder wrote: >On May 17, 2001 at 14:01:12, Melvin S. Schwartz wrote: > >>I sent them the required information to get access to the page for the update to >>Chess Tiger 14.0 weeks ago but so far nothing. I e-mailed Rebel support on May >>13, asking why I haven't received the required access but so far no response >>from Rebel support. It seems like what used to be a company with good support >>has turned into a company with no support. Furthermore, since I purchased my CD >>from them, I can't understand why this is such a problem. Why create such a >>procedure to update Chess Tiger? Why didn't they just have an update without all >>this nonsense? They obviously know I am a registered user since I purchased the >>program from them. How many times must I fill out the form to gain access to the >>update page??? > >Jan Willem (Rebel support) is on holidays. He will be back on May 19. Have >a little more patience please. > >Ed I'm not trying to trash you, but given this the criticism seems valid. If your support guy is going to leave for a week or two, you should have someone cover for him, even if it's just to put people off until the real guy gets back. If people don't get reasonably quick response to support emails, they go nuts. bruce
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