Author: Jason Williamson
Date: 13:53:36 05/17/01
Go up one level in this thread
On May 17, 2001 at 15:10:11, Ed Schröder wrote: >On May 17, 2001 at 14:01:12, Melvin S. Schwartz wrote: > >>I sent them the required information to get access to the page for the update to >>Chess Tiger 14.0 weeks ago but so far nothing. I e-mailed Rebel support on May >>13, asking why I haven't received the required access but so far no response >>from Rebel support. It seems like what used to be a company with good support >>has turned into a company with no support. Furthermore, since I purchased my CD >>from them, I can't understand why this is such a problem. Why create such a >>procedure to update Chess Tiger? Why didn't they just have an update without all >>this nonsense? They obviously know I am a registered user since I purchased the >>program from them. How many times must I fill out the form to gain access to the >>update page??? > >Jan Willem (Rebel support) is on holidays. He will be back on May 19. Have >a little more patience please. > >Ed I agree with Bruce on this one, at the VERY least you should inform people that support will be delayed until that date. No news in the case of getting tech support is worse then bad news. I know from experience that not getting any response from ABIT for example, really pissed me off and turned me off buying any more products from them. JW
This page took 0 seconds to execute
Last modified: Thu, 15 Apr 21 08:11:13 -0700
Current Computer Chess Club Forums at Talkchess. This site by Sean Mintz.