Author: Larry Proffer
Date: 14:05:22 05/17/01
Go up one level in this thread
On May 17, 2001 at 16:48:26, Bruce Moreland wrote: >On May 17, 2001 at 15:10:11, Ed Schröder wrote: > >>On May 17, 2001 at 14:01:12, Melvin S. Schwartz wrote: >> >>>I sent them the required information to get access to the page for the update to >>>Chess Tiger 14.0 weeks ago but so far nothing. I e-mailed Rebel support on May >>>13, asking why I haven't received the required access but so far no response >>>from Rebel support. It seems like what used to be a company with good support >>>has turned into a company with no support. Furthermore, since I purchased my CD >>>from them, I can't understand why this is such a problem. Why create such a >>>procedure to update Chess Tiger? Why didn't they just have an update without all >>>this nonsense? They obviously know I am a registered user since I purchased the >>>program from them. How many times must I fill out the form to gain access to the >>>update page??? >> >>Jan Willem (Rebel support) is on holidays. He will be back on May 19. Have >>a little more patience please. >> >>Ed > >I'm not trying to trash you, but given this the criticism seems valid. If your >support guy is going to leave for a week or two, you should have someone cover >for him, even if it's just to put people off until the real guy gets back. > >If people don't get reasonably quick response to support emails, they go nuts. > This is true. But I am sorry to have to disillusion you, but most of the 'attack' stuff here on support emails (lack of support) is faked. >bruce
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