Author: Larry Proffer
Date: 03:03:52 05/18/01
Go up one level in this thread
On May 17, 2001 at 20:10:43, Bruce Moreland wrote: >On May 17, 2001 at 17:05:22, Larry Proffer wrote: > >>On May 17, 2001 at 16:48:26, Bruce Moreland wrote: >> >>>On May 17, 2001 at 15:10:11, Ed Schröder wrote: >>> >>>>On May 17, 2001 at 14:01:12, Melvin S. Schwartz wrote: >>>> >>>>>I sent them the required information to get access to the page for the update to >>>>>Chess Tiger 14.0 weeks ago but so far nothing. I e-mailed Rebel support on May >>>>>13, asking why I haven't received the required access but so far no response >>>>>from Rebel support. It seems like what used to be a company with good support >>>>>has turned into a company with no support. Furthermore, since I purchased my CD >>>>>from them, I can't understand why this is such a problem. Why create such a >>>>>procedure to update Chess Tiger? Why didn't they just have an update without all >>>>>this nonsense? They obviously know I am a registered user since I purchased the >>>>>program from them. How many times must I fill out the form to gain access to the >>>>>update page??? >>>> >>>>Jan Willem (Rebel support) is on holidays. He will be back on May 19. Have >>>>a little more patience please. >>>> >>>>Ed >>> >>>I'm not trying to trash you, but given this the criticism seems valid. If your >>>support guy is going to leave for a week or two, you should have someone cover >>>for him, even if it's just to put people off until the real guy gets back. >>> >>>If people don't get reasonably quick response to support emails, they go nuts. >>> >> >>This is true. >> >>But I am sorry to have to disillusion you, but most of the 'attack' stuff here >>on support emails (lack of support) is faked. > >You are saying that Melvn Schwartz is a fake person? You are saying that the >problem he is having is a fake problem? You are saying that Melvin and his >problem are real, but other support complaints are faked? Mr Moreland, this is the Internet. A reader here has no idea at all whether or not any poster is 'real'. It is quite conceivable that the person you refer to is real, and you should stick to generalities rather than target in on some specific case. Reason? Because this isuue is not about 'specific' cases, it is more about patterns, or statistics, if you like. The pattern is that there are bunches of 'support' complaints about certain companies occuring around the same time that those companies are releasing new product. > >If you are going to bring this up in public, let's pound it out in public rather >than wanzy-ass around it. > >He sounds real enough to me. If I was the one with the problem, I would have >sent an email to Ed, but other people may choose to get annoyed in public. >There's a long tradition of this. When I worked at Microsoft, someone found a >worm in their salad at the local Thai restaurant, and sent an email about it >that made it to about ten thousand people in an hour or two. > >bruce A disproportionate response by a bully and wimp that may have caused real problems for the restaurant. When I was eating school lunch many years ago, I whinged at the latin teacher who was supervising lunch about a worm on the lettuce leaves. He told me that he eat them regularly, they're a good source of protein, something he learnt in the trenches in world war 1. I'ld advise your friend to stick to McDonalds. Any worms there will have been Shredded into the Hamburger producing the uniform monopolistic homogeneous grunge that brings great profit to the owner, minimum wage for the staff and induces a dissatisfied feeling in the consumer.
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