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Subject: Re: ChessBase Gmbh and Rebel/Schröder BV on the e-market - sortof

Author: Roy Eassa

Date: 13:47:41 01/09/02

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On January 09, 2002 at 11:26:32, Gian-Carlo Pascutto wrote:

I keep a little database on my Palm, using encryption/password, of all my credit
card numbers -- including expiration dates and those stupid security codes (why
don't they just add more digits to the CC numbers if they need 'em?) which I
assume they added after people came up with software to generate plausible
credit card numbers.  Anyway, with that info in my Palm I don't need to
physically have the cards present when I'm at the computer.  (Of course, the
cards are mine, not my mother's!)  The database also holds all my web site
usernames & passwords (including CCC's), and other such info.  The info gets
synchronized to/from my PC, which also allows access to the data (with
password).  This is one of the best bits of organization I've ever forced myself
to do.  I highly recommend it.  There are many competing apps for the Palm and
PC that do this type of thing.

A second thought: here in the US, I would never think of buying the various
chess apps from their makers.  I'd go to ICD or another retailer whose whole
business is to satisfy customers by shipping stuff in a timely fashion.  Over
dozens of purchases, they've always shipped the same day I called and ordered
(or at worst the next day if I called too late).  I don't know if such quick
retailers are as readily available to/in other countries.


>As a way of giving myself a Christmas present, I decided
>to refresh my collection of Chessprograms a little. So
>far, I owned Hiarcs 7.32 and Fritz 7, and I wanted some
>new ones, notably with a good interface and WinBoard
>support.
>
>After looking around a little, I decided on Gandalf 5 +
>Century 4 (from Rebel) and Shredder 6 (from ChessBase).
>
>I asked my mom for her credit card, launched my browser
>and placed my orders. No real problems on either site,
>except that Rebel's site forgot to tell me where to
>download the internet version (ChessBase doesn't even
>have that), which I could use while waiting, and ChessBase
>still hadn't figured the Euro out yet.
>
>No problem, I mailed info@rebel.nl, and got a quick
>reply (and another identical one from another staff
>member the next day) where to download and how to apply
>the patch to remove the expiry date.
>
>ETA Rebel: 1 week / 2-3 days (depending on who you ask it seems)
>ETA ChessBase: no idea, they didn't inform me of anything
>
>After checking my regular mail 3 times each day, and
>a horribly long wait (or so it seemed) today the first
>package arrived. Gandalf 5 and Century 4. Seems like
>Rebel mailed fastest and beat ChessBase to it.
>
>No problem, Shredder will probably arrive tomorrow or so
>I guess.
>
>Guess again.
>
>ChessBase just mailed me demanding that I explain why the
>credit card holders name doesn't match up with the name on
>the destination address, and also asks for an additional
>security code that is somewhere on the card.
>
>So basically, it looks like it took them a week and a half
>to even get as far as _reading_ the order. In the same time it
>takes for Rebel to process, ship _and_ deliver, ChessBase
>only got as far as reading the order. Very impressive.
>
>Now, for additional fun, I of course have since long given
>my mother her credit card back, so I have no idea what the
>'security check' is.
>
>Also, the email was not sent from ChessBase, but from chessland.de.
>I don't know what that is, if it's related to ChessBase, and their
>website doesn't work either.
>
>Do they reasonably expect me to be as stupid to send over the
>credit card info *over* *plain* *email* to a domain _I don't even know_ ??
>
>I mailed back explaining that she was my mother, and simply
>refused to give the security check.
>
>So far, I am all but impressed by ChessBase. In fact, this is by
>far the worst support I have ever seen. They are also the first
>ones to complain about the credit card. I have ordered several
>times with it before.
>
>To Ed Schröder: congratulations. You aren't ahead of the competition,
>you are literally running circles around them. Lex Loep's interface
>is very nice (yours is too, but DOS is DOS :) I just wish Century
>would work under it...
>
>--
>GCP



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