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Subject: Re: Novag & Star Sapphire ? The word from the factory.

Author: Sally Weltrop

Date: 05:54:23 03/13/02

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On March 13, 2002 at 08:38:09, Steven Schwartz wrote:

>On March 12, 2002 at 23:49:13, Trefor Deane wrote:
>
>>Can anyone tell me what is happening regarding the development and release of
>>Novags new hand-held machine the ""Star Sapphire''. I first heard about it more
>>than a year ago, but to date, have heard little else.
>>Thanks,
>>Trefor.
>
>
>The Stars were first supposed to be available in late November, 2001.
>We have a very long waiting list of very patient customers (much more
>patient than I would be). There have been many delays and emails from
>us to them asking for explanations. They have tried to explain each
>delay, almost all of which were supply problems of the ordered parts.
>
>I received a fax from the factory yesterday morning. The text is below.
>Steve (ICD/Your Move Chess & Games)
>
>"The Star Sapphire and the Star Diamond will be undergoing the certification
>process for safety standards which will take longer than we hoped because the
>labs are busy (6-8 weeks). Providing we will not have to change the models, we
>will go into mass production after that process. Please understand that we
>cannot start mass production prior to the safety standard certification."

I hate to say it but anytime someone stalls & stalls and stalls;there is
something wrong with their product and they are just trying to cover it up.



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