Author: Roy Eassa
Date: 09:42:57 04/25/02
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Update: Called their customer support, reached an answering machine. Called their sales number and reached a nice lady (with a heavy southern accent) who said to call back in 40 minutes and she will answer in person at the customer support number and look up my order. (They have a human at that number only 4 hours a day, 12-4 Central time.) She said that ChessBase USA does NOT charge a credit card until they ship, which is a good policy. She also said they are planning to improve their website and their communication with customers (automated e-mails, etc.) in the VERY near future (like within a week). That's good too. Finally, she said Pocket Fritz has been continuously in stock and should have shipped the day after the order was received. So any problem I'm having is probably unique and nothing for any other potential customer to worry about. (I'd printed out the order confirmation screen, so it should be easy to resolve.) It's good to be able to get some communication going with the vendor, and it now seems that ChessBase USA is a perfectly honest and nice little company. :-) On April 25, 2002 at 10:29:53, Roy Eassa wrote: > >I ordered something from ChessBase USA 9 days ago and selected the "2-3 day" >shipping option. One might reasonably expect the item to ship that day or the >next day (that's what ICD and most other companies do), right? But it hasn't >arrived yet. > >What does the speed of shipping matter if the vendor takes indefinitely long to >ship the order? > >Have others seen this sort of thing from ChessBase USA? > >(Also, I received no confirmation e-mail or shipping/tracking notice, both of >which are absolutely standard with the dozen+ other vendors from which I buy >products on-line.)
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