Author: Don Prohaska
Date: 11:10:05 04/25/02
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On April 25, 2002 at 10:55:30, Roy Eassa wrote: >On April 25, 2002 at 10:36:20, Sally Weltrop wrote: > >>On April 25, 2002 at 10:29:53, Roy Eassa wrote: >> >>> >>>I ordered something from ChessBase USA 9 days ago and selected the "2-3 day" >>>shipping option. One might reasonably expect the item to ship that day or the >>>next day (that's what ICD and most other companies do), right? But it hasn't >>>arrived yet. >>> >>>What does the speed of shipping matter if the vendor takes indefinitely long to >>>ship the order? >>> >>>Have others seen this sort of thing from ChessBase USA? >>> >>>(Also, I received no confirmation e-mail or shipping/tracking notice, both of >>>which are absolutely standard with the dozen+ other vendors from which I buy >>>products on-line.) >> >>well something tells me you won't be ordering from them again unless they have >>an exceptional excuse. it being way overdue would irritate me as well. hope >>things work out > > >Thanks Sally. > >At this point it's only "somewhat" overdue. Another week or two and it will be >"way" overdue. But the total lack of communication (I don't know how to find >out if/when it will arrive) is a good part of the problem too. The technology >has existed for years for companies to automatically communicate order/shipping >progress to their customers via e-mail. I can't imagine that setting up such a >system is prohibitively expensive, as so many small vendors use them nowadays. > >I'm curious: are there other places in the US that sell Pocket Fritz? Chessbaseusa has a toll free telephone number. There are also several E-Mail addresses to people who run the site. I have always found the service quick and excellent. When I enquire, I usually get an answer that day.
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