Author: Roy Eassa
Date: 15:40:28 04/25/02
Go up one level in this thread
On April 25, 2002 at 14:10:05, Don Prohaska wrote: >On April 25, 2002 at 10:55:30, Roy Eassa wrote: > >>On April 25, 2002 at 10:36:20, Sally Weltrop wrote: >> >>>On April 25, 2002 at 10:29:53, Roy Eassa wrote: >>> >>>> >>>>I ordered something from ChessBase USA 9 days ago and selected the "2-3 day" >>>>shipping option. One might reasonably expect the item to ship that day or the >>>>next day (that's what ICD and most other companies do), right? But it hasn't >>>>arrived yet. >>>> >>>>What does the speed of shipping matter if the vendor takes indefinitely long to >>>>ship the order? >>>> >>>>Have others seen this sort of thing from ChessBase USA? >>>> >>>>(Also, I received no confirmation e-mail or shipping/tracking notice, both of >>>>which are absolutely standard with the dozen+ other vendors from which I buy >>>>products on-line.) >>> >>>well something tells me you won't be ordering from them again unless they have >>>an exceptional excuse. it being way overdue would irritate me as well. hope >>>things work out >> >> >>Thanks Sally. >> >>At this point it's only "somewhat" overdue. Another week or two and it will be >>"way" overdue. But the total lack of communication (I don't know how to find >>out if/when it will arrive) is a good part of the problem too. The technology >>has existed for years for companies to automatically communicate order/shipping >>progress to their customers via e-mail. I can't imagine that setting up such a >>system is prohibitively expensive, as so many small vendors use them nowadays. >> >>I'm curious: are there other places in the US that sell Pocket Fritz? > >Chessbaseusa has a toll free telephone number. There are also several E-Mail >addresses to people who run the site. I have always found the service quick and >excellent. When I enquire, I usually get an answer that day. I called and they made it right. I now agree that they are good people and try to provide good service. I will probably order more stuff from them in the future (but I will use the telephone and not the web site, as they did lose my order even though I'd printed out the confirmation screen). It was a simple mistake on their part and now they have made it right. Thus I am a now a satisfied customer.
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