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Subject: Re: Is ICD taking preorders of Chessmaster 9000? (NT)

Author: John Merlino

Date: 18:10:55 08/14/02

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On August 14, 2002 at 18:43:30, Terry Ripple wrote:

>On August 13, 2002 at 16:31:24, John Merlino wrote:
>
>>On August 13, 2002 at 16:19:20, Steven Schwartz wrote:
>>
>>>On August 13, 2002 at 14:17:45, Vicente Fernández wrote:
>>>
>>>>+
>>>
>>>It is very difficult as an independent dealer to access Chessmaster product.
>>>We would be happy to do so. John... can you make some magic happen
>>>so we can sell Chessmaster 9000 to our customer base?
>>>Steve (ICD/Your Move Chess & Games)
>>
>>I have tried many times in the past to get our sales people to contact you.
>>Apparently, if you're not Best Buy or Walmart, they don't get very excited. This
>>is, of course, their fault and not yours.
>>
>>Once again, I will do my best. But there are many layers between myself and
>>them.
>>
>>jm
>----------------------------------
>This is a very poor business attitude on the part of your sales force, as the
>little guy should be just as important to your business sales! John, please
>don't take this personal, as i know how much you done to further chess.
>
>Best Regards,
>           Terry

You definitely have a good point. However, in their defense, these salespeople
are usually WAY overworked, in that they are responsible either for many MANY
products in a single region, or are responsible for being the main contact point
for one or more major clients, or both.

With several dozen products to push, I suppose it could be understood if they
are not able to give adequate enough time to somebody like Steven who will only
ask for a number of copies that are about 1% of the numbers they are used to
dealing with....

jm



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