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Subject: Re: A Shame...

Author: Peter McKenzie

Date: 16:33:17 09/17/02

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On September 17, 2002 at 18:42:11, John Merlino wrote:

>On September 17, 2002 at 17:02:59, Fernando Villegas wrote:
>
>>John Merlino, sorry for this, but let me say it is a shame that we cannot get
>>CM9000 in ICD, the host of this site where me and you has room to talk, ask and
>>answer about the same CM9000.
>>More: if you try to purchase the stuff in ubisoft outside USA, you cannot.
>>So my question is: what kind of marketing policy is that that keeps the most
>>prestiged shop without the stuff and keeps rest of the world without the stuff?
>>Are we compelled to purchase in this or that general store where we never
>>purchase nothing because you have a deal with it?
>>I think I will not purchase the bloody product. I will redirect that part of my
>>budget to chessbase or Rebel. Too much URSS kind of burocracy for me in your
>>company.
>>My best
>>Fernando
>
>I am very sad to hear this. However, I must say that the product is not yet
>available outside North America at all. It should start shipping in Europe in a
>few days (even though, yes, Amazon.UK has been allowing preorders for it for
>several weeks now).
>
>The problems are twofold:
>
>1) No major dealer that UbiSoft sells CM9000 to ships to South America. I was
>specifically told by a salesperson to forward anybody outside the US to Amazon.
>Unfortunately, Amazon will not ship software to South America. I have not yet
>heard a response/solution to this problem.
>Also, I have mentioned to the powers-that-be that I receive several e-mails per
>week from people in Australia, India, the Far East and Africa asking how to get

I'm almost certain that Amazon ships to Australia because I know for a fact it
ships stuff to New Zealand (I got a couple of books from them recently).

>CM9000. Amazon does not ship to ANY of these places. Clearly, this is a problem
>that must be resolved.
>
>2) As mentioned above, the program is not yet (physically) available outside
>North America. However, it EVENTUALLY will be. The European version was held up
>because they wanted to use a different registration program. Our manufacturing
>timelines ALWAYS take into account North America first, then Europe. After that,
>certain regions MAY start to get the product, depending on how much the regional
>salespeople are interested in selling it (which hopefully accurately reflects
>how much people in that region want it -- but this is not always the case).
>
>All I can say (or ask) is that you be patient for a few months. If, after that,
>you are still unable to get the program, then contact me and I'm sure we will be
>able to work something out.
>
>jm



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