Author: Don Prohaska
Date: 10:29:35 09/16/98
Go up one level in this thread
I don't doubt you're having a problem. I use Fritz5 very often and I have never had a problem...except! Sometime ago Fritz5 began acting up. Very serious. No matter what I did, the thing bombed or screwed up in other manners. Then I discovered other Window chess programs began having problems. Just Windows! Dos worked great. All my other Window programs worked fine. Fritz5 was the worse. Yes, I contacted Chessbase in Germany and the USA. Nothing! Customer service questionable. I'll shorten this story. I discovered that my cpu fan was acting up. Cpu fan? I didn't even know the cpu had a fan! I don't take these damn contraptions apart. Why should I. I didn't get a manual that gives any information what is inside. A bunch of cards and wires with nothing on them to tell me what they are. Anyway, I got someone to wire in a new fan. Yes, wire in!! On my machine there is no plugging things in and out. Seems you got to be an electrician to fix some things in a PC. I know everyone at this site sits around messing with the insides of their machines. Some of us aren't that smart. Sometimes you are expected to change various functions (config.sys, etc) to make someones chess program work. These programmrs think we just sit around making technical changes to our computers so their hi-priced software will work, and if it doesn't, then we're stupid. Anyway, I didn't want to get carried away. After the cpu fan was replaced Fritz5 hummed along beautifully, as did the rest of my Windows chess programs. When there is a hardware problem there is not much the vendor can do. When third party ram superdupers are installed, sometime they conflict with various programs. Again, the vendor can do little or nothing. Since Fritz5 works great on so many PCs you have to think the problem might be yours. It is true that customer service should at least answer their paying customers. Its possible they might have advice. Anyway, good luck. But don't hold your breath with customer service. Buy Rebel if you want customer service. Its the best in the business. On September 15, 1998 at 19:17:35, Alessio Iacovoni wrote: >On September 14, 1998 at 13:22:48, Eran wrote: > >>On September 14, 1998 at 12:51:21, John Coffey wrote: >> >>>I agree with the poster who said that the bugs are minor. >>>You do not agree because you expect the program to be completely >>>bug free? No software is completely bug free. I have yet to >>>encounter any of these bugs, so I hardly feel put out. >>> >>>Fritz 5 is an excellent product. I don't know how it compares >>>with other products, but I enjoy it quite a bit. It was be rash >>>to tell people not to buy it. >>> >>>John Coffey >> >> >>I agree with John Coffey. Software even DOS applications are never perfect. In >>reality, it is impossible to make a bug-free software. I have Fritz5 and I am >>quite happy with it. I learn to adjust to Fritz5 program while I from time to >>time report bug to ChessBase. That is part of evolution; that's life. :) >> >>Eran > >I', sorry. I don't agree. I'm not saying people shouldn't buy Fritz 5. It's a >beautiful program with wonderful features (if it worked as it should). I'm just >saying that maybe you should be carefyull to try it out on you machine and check >and see if it will work fine or not, because at least in my case it hasen't. > >As to bugs.. would you buy a wonderfull teeshirt with some tiny holes near the >neck part or at the bottom, where the shirt is usually tucked into the pants? >Would you consider these to be "minor" defects (because the are not visble to >other people.. at least not always) or wouldnt you rather decide against buy >that specific item because, on the whole, it is not acceptable? > >Alessio > >I'm still waiting for an answer from chessbase on the defect I have experienced >with their program (this is day 5 if i'm not wrong). Let's see if their custumer >service has bugs as well.
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