Author: Anatoli Sirota
Date: 14:27:48 12/20/02
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On December 20, 2002 at 16:50:49, Fernando Villegas wrote: >After waiting more than two weeks my Fritz 8 package, I went to chessbase site >to send an email. To my surprise, the only way to contact them is trought an >address that is related to solve problem of programs the customer already have, >NOT to answers customer that have had not the luck to receive the package. So >probably my emals were considered off topic and trashed. >Is this the new policy of chessbase? >They bother themselves publishing a page with the sturdy faces of his executives >and employees; why not a bloody working email address? >If someone knows how to really get my rage to reach the face of the people in >charge of deliveries, please let me know >Fernando Fernando, I also waited for 2 weeks. But yesterday I received Fritz-8 from Chessbase. I am in Melbourne. I always buy thier products directly from them and never had any problems. As for their support, they normally ignore any questions to say nothing about complains. A.S.
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