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Subject: Re: Chessbase total lack of interest to be contacted for complains

Author: Chris Taylor

Date: 15:48:34 12/20/02

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On December 20, 2002 at 16:50:49, Fernando Villegas wrote:

>After waiting more than two weeks my Fritz 8 package, I went to chessbase site
>to send an email. To my surprise, the only way to contact them is trought an
>address that is related to solve problem of programs the customer already have,
>NOT to answers customer that have had not the luck to receive the package. So
>probably my emals were considered off topic and trashed.
>Is this the new policy of chessbase?
>They bother themselves publishing a page with the sturdy faces of his executives
>and employees; why not a bloody working email address?
>If someone knows how to really get my rage to reach the face of the people in
>charge of deliveries, please let me know
>Fernando

I am in England, right next door so to speak..  It must be the Christmas period
that has caused this delay?  I got my copy today..  There was a long delay
between me ordering the program and getting it.  Sod Christmas, chess programs
must take priority!!
Hope you get yours soon!!

Merry Christmas

Chris
Notts
England



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