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Subject: Re: Advice from a CSTal customer to CSTal customers

Author: Detlef Pordzik

Date: 14:51:05 09/20/98

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On September 20, 1998 at 07:08:26, Dirk Frickenschmidt wrote:

>When I read the present CSTal debate I get the impression that as customer of
>the program you will probably need some humor not to be irritated.
>So here some advice to other customers:
>
>1. Enjoy your program.
>
>It contains some really interesting chess programming ideas and is well able to
>play beautiful chess.
>Although it may be somewhat behind in overall playing strength compared to the
>top programs, it is well able to beat any of them in single games.
>And its unique playing style is worth it alone.
>
>2. Do not worry about some minor problems concerning program versions
>
>Up to now there are three more or less public versions of the program.
>
>- a) One on CD is available all the time. But it was updated and is no longer
>regarded as the best version by the programmer since quite a while.
>
>- b) One called 284 was offered as Paris update version on the Oxford softworks
>server and was recommended by the programmer over a longer period. But Thorsten
>Czub tells us that it is a "broken" version. It has disappeared from the server
>now suddenly, though texts and link still tell the customers that it is
>available and should be used as update.
>Unfortunately you can't get this officially recommended update any longer
>
>- c) One called 289 consists of two versions, "CSTal White" and "CSTal Black".
>CSTal Black was built because CSTal had an unusually big negative score with
>black against other programs, with the very speculative parameters it used (more
>successfully) with white.
>Now don't get mistaken from this background and from the names of the versions.
>As we now learned, this does not mean that you have to use different program
>versions playing with white and black (which most customers just like me would
>not appreciate because it would simply be inconvenient to switch manually
>between them all the time).
>Instead we now learn that CSTal Black should be used for games with computers,
>while CSTal White suits games with humans. Perhaps proper names for both
>versions could make that clearer even to the customers.
>
>So CSTal Black would be the choice recommended by Thorsten Czub for games
>against computers. He is probably right, being the most experienced tester of
>the program over many years.
>
>But unfortunately you can't get this version either, neither by public download
>nor by buying an update disk or CD.
>
>It once was on the Oxford softworks server, but isn't any longer. Some people
>received it by email, others downloaded it in the short period when it was
>available, but probably most of CSTal owners don't have it and don't know they
>should use it for computer games. Thorsten Czub tells us the reason for taking
>it away were some from his and Chris Whittington's view inappropriate questions
>concerning the inconvenient switching between CStal white and black games
>supposed by one or two customer(s):
>>We put 289 from the server because harald faber complained about it in rgcc.
>
>d) One newer version, CSTal Win95 is announced to be released soon (on the
>Oxford Softworks server). But Thorsten Czub tells us, that it may never be
>released, again due to some from his view inappropriate critisism from some
>people concerning the way CSTal versions are published.
>The ongoing existence of customers of a program even after having bought it can
>be really annoying! :-)))
>
>
> 3. Some customers are probably quite irritated by tone and content of Thorsten
>Czubs way of promoting the program and giving advice to its customers.
>
>In any case don't worry. He is not yet CSTal, even if it might occur like that
>sometimes. :-)  He has contributed a lot to testing and developing the program,
>but he is not the author and probably will not write any updates, although he
>preferably says "we" and "our program" when speaking of Chris Whittington's
>program. So it may be prudent to assume that neither the program nor Oxford
>softworks nor the programmer are responsible for everything Thorsten says, or
>agree to it in every case.
>
>So if you for example you might read from Thorsten Czub
>
>- a) to a customer of CSTal:
>>we don't want to sell the program to idiots. Why should we. WE choose which
>>people we want to adress. People like you, i don't think we want to adress.
>
>then don't wonder about this new form of customer support.
>
>Don't worry: you don't have to prove to Thorsten or Oxford Softworks that your
>intelligence is sufficient for getting CSTal or an upgrade.
>Be sure: *nobody* is able to get a reasonable public udate right now.
>So don't feel too stupid even after being adressed by Thorsten.
>
>- b) Or if you are surprised to read as customer advice:
>>Its the best you delete cstal from your harddisc.
>>The best for us. The best for you.
>
>Then don't be shocked. You signed no contract when buying CSTal saying you have
>to delete CSTal from your harddisk as soon as the programmer or one of his
>testers doesn't like your questions concerning the program any longer. You are
>allowed to leave it on the harddisk and be happy to have at least an outdated
>version of the program.
>This is more than nothing, is it? ;-)
>
>Of course you will receive some heavy critisism if you use this version for
>computer tournaments. Why weren't you smart enough to get it during the short
>period it was available? So better play silent with your old version and don't
>publish games of it anywhere, but on the other hand you shouldn't dare to
>complain about not getting a new version from a public server or not even on a
>buyable disk or CD: complaints would only make things worse for you and all the
>other customers as well...
>
>You have to understand one thing really now, namely that nasty complaints have
>to be punished:
>>as i said. we deleted it. Now you get nothing. IMO exactly what you deserve.
>
>But as I said, don't worry about these minor drawbacks. You still have the
>outdated version, and this is more than nothing for your money, is it?
>
>- c) Also don't worry if your personal customer punishment by Thorsten Czub is
>getting a bit irrational, like it happened versus Moritz. When someone asked:
>
>>>I understood that Moritz got the better version by email but does not want to
>>>test a version that is not now on the server
>
>Thorsten answered.
>>now he cannot test anything because there is NOTHING on the server anymore.
>>AETSCH !
>
>You have to understand this sentence properly: the expression "Aetsch" is a
>German children's expression, meaning something like "boo, now you got it". This
>may be a signal to understand the whole sentence in a proper way.
>
>Anything else would be difficult, because if Moritz just is testing the old
>server update *and* the new one (sent by Thorsten to him by email) as well, he
>is obviously using both and cannot be punished by taking anything from the
>server. ;-)
>
>So the sentence
>>now he cannot test anything because there is NOTHING on the server anymore.
>may have some weird kind of logic, but then rather like else children use it,
>claiming they cannot be seen anymore soon as they have their hands on their
>eyes.
>
>But anyway you as customer shouldn't worry, your program CSTal, however unusual,
>is *not* based on this kind of logic :-)
>
>d) Even if you as an inappropriate CSTal customer read from Thorsten about
>another inappropriate CSTal customer:
>>Maybe i should better send him a nice virus. He would deserve it... :-)
>
>Don't worry again. Even if you deserve it (and you certainly deserve it after
>any form of CSTal critisism) Thorsten will probably not send you a virus.
>This means some relief, does it?
>
>e) As a customer you should first of all memorize the main rule and always keep
>it in mind:
>> Pah - chess system tal was never made for the customers.
>
>This would not only explain some things concerning the user interface. ;-)
>Mainly it reminds you: in a way you are a happy man still having got it!
>Because, as you learn:
>>we have made cstal mainly for us.
>>And than we shared it with others.
>>Because we do the same in normal life,
>>sharing the things we love/like together.
>
>I am always happy remembering I was one of those who were allowed to share this
>program for some more bucks than the now official price (Oxford softworks page)
>of 29.99 English pound, around 50 $ or some more than 80 German Mark, with
>Thorsten Czub and Chris Whittington. This idelistic way of not keeping the
>program for themselves and not dwelling alone in its richness, but "sharing the
>things we love/like" with us less idealistic mortals, are exactly the roots of
>our post-modern, human forms of capitalism.
>We don't just spend money for products we want to use. Oh no!
>Next time I buy some bread and butter I will remember that this is rather a way
>of "sharing beloved things together"  :-)
>
>***
>
>What can we learn from all this?
>
>1. As I said above: enjoy CSTal in whatever version you have.
>
>2. Don't take it too serious how you are treated as CStal customer. Not taking
>it too serious is the only way of not feeling disappointed or even offended.
>
>3. Enjoy computer chess: fine with CSTal, if unavailable without it...
>There are still two or three other interesting programs. Or even more?
>
>4. Even after severe punishment threats there suddenly might occur a new
>version, either a server update or a new selling version sharing more of the
>"things they love to share with others" at a fair prize. And even the critics
>might get it. You never know, because they even happen to surprise themselves
>sometimes.
>So last not least finally here we got something sympathetic, do we? :-)
>
>Kind regards
>from Dirk

All this is amusing to read - at least above the surface.
If one'd insist more or worse, one could come to the conclusion, it'd be a
intelligent written flame against TC.

A man, who polarizes, no doubts.
A man, who got his personal failiures, just like you'n me.
And most time the ghosts'll appear, you're shoutin' for - to use a German,
traditional.
But I'd like to take his part, a little - just from my very personal sight.

I had close & very constructive contacts with the Author of the prog. Chris Wh.,
after our personal quarrel concerning the prog
and I had basically the same with TC over the years, with several attacks
against me personally., as well.

But - all this can be solved - peacefully - and TC, in person, is very well able
to say " I'm sorry " - if he reckognizes he's been wrong.

One thing for sure, Dirk, and I ain't too sure, that you'd feel different, if
you were in the same position :

I personally still call S.E. b+c " my " prog - eventhough I was only peripheral
involved in the eng. testing and helped a little to increase it;

TC was - as far as I know from Chris, THAT MUCH involved in the making of the
prog - even if he didn't write the codes, that I kinda respect this " we, our "
ect.

Sometimes I see a worthwile to remember sentence here ( think, KK uses it ) :
....take it with a grain of salt...... - and a smile, a real ( ! ) one.

And remember what we all should do - you personally under all circumstances
( remembering your profession, or call it faith ) :

who are you ( nicely : we ) to throw the 1st stone ??

To the topic, if it was the one : CSTal -
I bought it, I was a legal owner - and I disliked it - by various reasons. But
this was a personal decision of mine, nothin' to speak about in general.
Yet, absolutely true is :
there WAS a " paris Vs " - came along with the prog itself as an add. eng.
there was a " black + white .eng Vs " as well - quite a long time on the server.

IF you'd write a mail to them,, or phone Chris, you'd get your .eng Vs for
sure !

I wrote all this in a little " fear " - as I've read just today, TC got some
" yellow card ".........so we're about to loose one of them, who really gives it
all - for our hobby.
maybe sometimes in a - very - specific + uncommon way, but remember :
TC has been + still is a very experienced, yet emphatic, tester with a huge
background of knowledge, concerning progs.

So, why not smile a little - show this attitude with " the salt thing " - your
letter was brilliant - but it contains them bad vibes wrapped in intelligent
phrases, that just shouldn't be.

Nevertheless - just my opinion - and, of course

a quiet, pleasant sunday

ELVIS



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