Author: margolies,marc
Date: 22:07:19 01/23/03
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i am sure that you are absolutely right,derek. steve is a human being just like the rest of us and has his good days and bad days. and steve has done many admirable things over the years, including his write up of NY1924, and I have learnt alot from steve lopez' columns in the past. but here's the thing, there was this major video bug in shredder7 and fritz8 interface, i'll admit that I was a new adopter on the bleeding edge...but chessbase themself did not tell me about the fix and here is steve writing some sort of "my dog ate my homework essay" about his video card, so i guess my expectations were diminished. what i did not mention is that steve also wrote me personal hatemail after my posting, and ended it by telling me on his kill list. I even offered him an apology, which i assume he killed. that's probably why my last post about him takes on such a sarcastic tone althouggh i am sure he is a good person in other respects. chessbase usa has not been good about responding my emails lately anyway whenever i have had a question relating to a purchase which was unfulfilled, i had to phone them to get an appropriate response after a 40 day wait. i know this is not steve's fault in any way, but i astounded how quickly he reacts when I grouse publicly. I do remember my very first call to steve maybe 8 years ago regarding CB for mac. Steve did not believe me when i told him i was using an alpha utility on the mac platform-- that it existed much less could advise me. so he sent me to andre at chess base in hamburg. i try not to bother steve. if anyone here can tell me how to unlock the Nov '02 upgrade to chessbase8 I will be most appreciative. thanks in advance, marc On January 23, 2003 at 20:52:52, Derek Winter wrote: >Hi marc, > >Just speaking from my own experience, I often send email questions to Steve >about the operation of Fritz or CB. He always answers courteously and promptly >and almost always eventually finds an answer. So my experience has been very >positive with ChessBase tech support. I once sent an email to that effect to Don >Maddox. > Cheers, Derek > > > > >On January 22, 2003 at 19:29:38, margolies,marc wrote: > >>i want to thank you for taking the time to write about my problems. it's not >>often enough that tech support personel insult me in complete sentences. that's >>why i sought help here at a private bulliten board.
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