Author: Roy Brunjes
Date: 09:56:44 03/08/03
Go up one level in this thread
On March 08, 2003 at 12:34:46, Alastair Scott wrote: >On March 08, 2003 at 08:38:00, Michael P. Nance Sr. wrote: > >>Would someone please clear this up for Me!My version of Fritz 8 is dated Nov >>2002.When I go to the Playchess site and attemp to up-grade thru the >>Query-update ,It says that my version is up to date and no newer version is >>avaiable.Is this correct?If another version exists why won't the server give it >>to me when I log on.I tried to retype my serial number in the "resister'box but >>it said not valid one time and nothing happen the other times I tried.Help me >>out on this.I had the same problem with Fritz 7 tring to up-date on the >>Playchess server and We won't even talk about the problems I had up-dating Fritz >>6.What can I do here?Awaiting to hear from You.>>>>Mike > >After experimentation I've found that there are 4 conditions before the upgrade >will 'take'; > >i. You must have installed an original (27 November 2002) version of F8 without >any of the subsequent semi-official upgrades; > >ii. You must have logged on to playchess.com with a username and password (not >Guest); > >iii. You must have entered the serial number from the front page of the manual >after you logged on but before you tried the upgrade; > >iv. Personal firewalls should be turned off for the duration of the upgrade. > >The answer to 'why' is 'the Fritz 8 upgrade process is a poor piece of work', >sadly. And such convolutions are becoming more common; I found that PGP 8.0 >could not be registered online from within my company and I had to take my >laptop off the network, dial in remotely and try the registration that way >before it could complete! > >Oh for the days of downloading SETUP.EXE and clicking on it ;) > >Alastair I applaud your efforts in trying to isolate this problem. However, my upgrade "took" and I violated your first point. I had installed F8 (Nov 27 version) from CD when I first received it. I had applied many of the GUI updates (the latest I had was from sometime shortly after Feb 14th -- Feb 23? I cannot recall exactly). Anyway, I had already registered my copy with the serial number or whatever they call it on playchess.com. When I connected to playchess.com a few days ago, I was prompted to upgrade and all went well. It is rather frustrating and rather poorly implemented by ChessBase. Their lack of monitoring of this bulletin board (a fertile hunting ground for customers I should think) is also hard to fathom. If "real" software vendors were THIS bad, they would be out of business after a few years. ChessBase gets away with it because the market is such a small niche and there is room enough for their competitors (some of which are not much better in these matters) and ChessBase both to survive, IMHO. Roy
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