Author: Eran
Date: 16:53:11 10/06/98
Hi, Some other Fritz5 end users and I do not get help quickly and efficiently from the ChessBase representatives. We are sometimes frustrated with their service. They seem not trying hard enough to provide us help we need. For instance, their web site provides the downloadable file called fritz516 but does not tell us in detail what it is. Additionally, they do not provide us any necessary patch to fix bugs within Fritz5 or ChessBase programs. Next, in the top right of the Save Dialog Box of Fritz5 the manual does not explain what the two small buttons with question mark on them are. Finally, when I asked any representative for help by email, one representative responded to me in one week. They do not respond to us in a satisfactory manner, and we are not happy with it. Consequently, it is not enough to acquire best chess programs; we need to get best service of help, too. Therefore, I suggest that some of the representatives should participate extensively and regularly in the CCC, in the newsgroup rgcc, and in the email. In other words, they should try harder to respond to us more quickly and efficiently. In addition, they should provide us better information or clearer answers to any problem within Fritz5 or ChessBase programs. Furthermore, they should provide us any patch for our programs. Lastly, if they provide us excellent service, we will be quite happy with it. This makes us more motivated in using Fritz5 or ChessBase programs. I hope that after reading and understanding this post the representatives will take into account seriously. So that they will be able to provide us better technical support service and better customer service as quickly and efficiently as possible in the near future. I hope they are keenly aware how important we the customers and our complete satisfaction are to them. Thank you, Eran End User of Fritz5 and ChessBase7
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