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Subject: Serious Problems Now. Please Help

Author: Stephen Ham

Date: 22:24:35 06/11/03

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Dear Alan and Gentlemen,

That awful eTrust program may have screwed up my computer. I can't get a proper
boot anymore. The system gives me some strange code and I see eTrust in that
code twice. it's telling me that something to do with eTrust's code prevents me
from getting a proper boot. It then askes me to push any key to continue...then
it usually crashes.  ;-(

I have to enter in "Safe Mode" just to get into my computer. That's unaceptable.

Meanwhile, I bought McAfee. Good news, the new version, just like the free
version, found my virus. When I went to delete it, it said it can't be deleted
or cleaned (whatever cleaned means and how does that differ from deleted?).
However I could quarantine it, so I did. While in Quarantine, I was allowed to
delete it. But when I searched for the virus in my C drive, it was still there.
So I assumed that there was something faulty in McAfee's delete process so next
time, I just put it into Quarantine.

But when I went to look for the virus, it was still in its normal location. In
short, McAfee is great in detecting this virus, but worthless in doing anything
to it.

Meanwhile, I can't get a decent boot/reboot on my computer now - just a blank
screen. I think this is due to that buggy eTrust anti-virus system.

What do I do next, guys? I'm a computer dummy, but I do want to have a working
computer.

Thanks in advance.

Stephen



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