Author: margolies,marc
Date: 10:08:21 06/12/03
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hi mr ham, there is technique to removing a virus. Did you disable 'system restore' first, for exmaple? If not, then when your system crashed, you 'restored' that nasty worm you just cleaned out. For detailed advice, please visit the Symantec online virus encyclopedia-- it's free. best- marc On June 12, 2003 at 01:24:35, Stephen Ham wrote: >Dear Alan and Gentlemen, > >That awful eTrust program may have screwed up my computer. I can't get a proper >boot anymore. The system gives me some strange code and I see eTrust in that >code twice. it's telling me that something to do with eTrust's code prevents me >from getting a proper boot. It then askes me to push any key to continue...then >it usually crashes. ;-( > >I have to enter in "Safe Mode" just to get into my computer. That's unaceptable. > >Meanwhile, I bought McAfee. Good news, the new version, just like the free >version, found my virus. When I went to delete it, it said it can't be deleted >or cleaned (whatever cleaned means and how does that differ from deleted?). >However I could quarantine it, so I did. While in Quarantine, I was allowed to >delete it. But when I searched for the virus in my C drive, it was still there. >So I assumed that there was something faulty in McAfee's delete process so next >time, I just put it into Quarantine. > >But when I went to look for the virus, it was still in its normal location. In >short, McAfee is great in detecting this virus, but worthless in doing anything >to it. > >Meanwhile, I can't get a decent boot/reboot on my computer now - just a blank >screen. I think this is due to that buggy eTrust anti-virus system. > >What do I do next, guys? I'm a computer dummy, but I do want to have a working >computer. > >Thanks in advance. > >Stephen
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