Author: Terry McCracken
Date: 08:57:04 06/18/03
Regarding Junior 8? Here is the letter I recieved today. They want me to _understand_ not to _correct_ the situation! Terry ================================================================================ Dear chess friend, many thanks for your mail. Unfortunately there is a mistake in the text of the Junior8 DVD box. The Junior engine that played Kasparov in February was a version for multiprocessor systems only. In fact there is simply no single processor version of that multiprocessor engine. That's why the engine that played Kasparov is included on the DeepJunior8 CD-ROM only but not on the standard Junior8 CD. We bag your pardon for that mistake. Since there simply is no single processor version of that engine we will not be able to provide you with a fix/upgrade. Many thanks for your understanding. Yours sincerely, Steffen Giehring http://www.chessbase.com ChessBase GmbH, Mexikoring 35, 22297 Hamburg (++49)(40)63 90 60 10 -----Ursprüngliche Nachricht----- Von: Terry McCracken [mailto:nomad@easyfocus.com] Gesendet: Mittwoch, 18. Juni 2003 04:13 An: ChessBase GmbH Betreff: I've Sent This Letter To Support, I'm Sending You A Copy... Hello Again Hans, I have the proof that Junior 8 was advertised with Extra Junior Engines, at least one extra engine from the match! Two URL's are advertisments still up and one is a review on a commercial chess software site. http://www.chess4less.com/2-junior8.htm http://www.chesscenter.com/software2003.html http://www.bcmchess.co.uk/junior8.html If ChessBase would honor it's original statements, explaining Junior 8 came with two chess engines rather than one, I'd greatly appreciate it. I've been doing business with you for awhile and have 9 ChessBase Programmes, 5 of which I bought from ChessBase directly. I want to continue doing business with you, and I also want you to honor your original advertisments. Best Regards, Terry McCracken Please honor your original advertisments as I was mislead by advertising on your site before you modified it, in my purchasing decision of Junior 8. Thanks! Best Regards, Terry McCracken ================================================================================ Thank You CCC for the many replies below. Has anyone convinced ChessBase to compensate their purchase of Junior 8? I'm now a little ticked by their last reply. Thanks for any information on how ChessBase dealt with you if you purchased Junior 8. My Regards, Terry McCracken
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