Author: Joachim Rang
Date: 09:30:52 06/18/03
Go up one level in this thread
Ask if you might return the product and receive your money back. would be interesting what Chessbase will answer :-) regards Joachim On June 18, 2003 at 11:57:04, Terry McCracken wrote: >Regarding Junior 8? > >Here is the letter I recieved today. They want me to _understand_ not to >_correct_ the situation! > >Terry > >================================================================================ > >Dear chess friend, > >many thanks for your mail. > >Unfortunately there is a mistake in the text of the Junior8 DVD box. > >The Junior engine that played Kasparov in February was a version for >multiprocessor systems only. In fact there is simply no single processor version >of that multiprocessor engine. That's why the engine that played Kasparov is >included on the DeepJunior8 CD-ROM only but not on the standard Junior8 CD. > >We bag your pardon for that mistake. Since there simply is no single processor >version of that engine we will not be able to provide you with a fix/upgrade. > >Many thanks for your understanding. > > >Yours sincerely, >Steffen Giehring >http://www.chessbase.com >ChessBase GmbH, Mexikoring 35, 22297 Hamburg >(++49)(40)63 90 60 10 > > > > >-----Ursprüngliche Nachricht----- >Von: Terry McCracken [mailto:nomad@easyfocus.com] >Gesendet: Mittwoch, 18. Juni 2003 04:13 >An: ChessBase GmbH >Betreff: I've Sent This Letter To Support, I'm Sending You A Copy... > > >Hello Again Hans, > >I have the proof that Junior 8 was advertised with Extra Junior Engines, at >least one extra engine from the match! > >Two URL's are advertisments still up and one is a review on a commercial chess >software site. > >http://www.chess4less.com/2-junior8.htm > >http://www.chesscenter.com/software2003.html > >http://www.bcmchess.co.uk/junior8.html > >If ChessBase would honor it's original statements, explaining Junior 8 came >with two chess engines rather >than one, I'd greatly appreciate it. > >I've been doing business with you for awhile and have 9 ChessBase Programmes, 5 >of which I bought from ChessBase directly. I want to continue doing business >with you, and I also want you to honor your original advertisments. > >Best Regards, > Terry McCracken > > >Please honor your original advertisments as I was mislead by advertising on your >site before you modified it, in my purchasing decision of Junior 8. > >Thanks! > >Best Regards, > Terry McCracken > >================================================================================ > >Thank You CCC for the many replies below. > >Has anyone convinced ChessBase to compensate their purchase of Junior 8? > >I'm now a little ticked by their last reply. > >Thanks for any information on how ChessBase dealt with you if you purchased >Junior 8. > >My Regards, > Terry McCracken
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