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Subject: Re: MY MY! Unhappy chessbase customers! See posts Below!

Author: Alastair Scott

Date: 13:53:47 06/18/03

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On June 18, 2003 at 15:53:35, Darren Rushton wrote:

>On June 18, 2003 at 15:17:18, Alex  wrote:
>
>>Apparantly the Deep Junior issue is getting ..........ugly........  Alex.
>
>Note these points in UK law
>
>The main statutes that cover your rights when shopping or buying a service are
>The Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 (as
>amended).
>
>1.)The law says that goods must be of 'satisfactory quality' - goods must be
>free from defects except when they have been brought to your attention.
>
>2.)They must be 'fit for their purpose' - this includes if the seller assures
>you they are capable of performing the way you describe you want them to.
>
>3.) They must be 'as described' - if you buy a product that has a label stating
>the product is 100% fat free, then that is what you should get.

These are indeed very powerful ... but I wonder if anyone has bothered to test
them against software?

On a literal interpretation, everything would fail as there is no such thing as
perfect software; all software is released with (known and unknown) bugs.
However, the usual criterion for not fixing known bugs is:

- no effect on user or data;

- fixing would have unpredictable effects on other parts of the software;

- the effort expended on fixing would be better spent elsewhere.

I did have one run-in regarding software, which eventually failed on the absurd
grounds that a CD-ROM cover was not considered to be advertising (so what is
it?)

Alastair



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