Author: Rex
Date: 04:19:20 06/19/03
Go up one level in this thread
Then complain on a BUSINESS message board and not this one. I am sure the Better Business Bureau would have a message board and I know there are a few alt.business message boards that would gladly accept your story. On June 19, 2003 at 07:13:27, Chuck wrote: >On June 19, 2003 at 06:42:57, Rex wrote: > >>This extra engine thing is getting old. PLEASE SUCK IT UP and get over it. I >>swear this sounds like my 5yr old begging for a promised second cookie and never >>yet received it. >> >>I have the cheese and you have the wine. Lets have a WINE party.. >> >> > >Sometimes it takes a lot of noise to make a business step in line. PEOPLE SHOULD >NOT HAVE TO "SUCK IT UP" BECAUSE A COMPANY DOES NOT DELIVER ON IT'S PROMISE. > >I see a claim in an ad as something the company considers a significant selling >point because there are many other things they could have mentioned and did not. >If the public cannot force a company to step in line when it's practice runs >foul then the consumer market is in a lot of trouble. > >> >>On June 19, 2003 at 04:39:12, Terry McCracken wrote: >> >>>Hello Terry, >>>thanks for your mail. >>>We did of course immediately correct the mistake in our accouncnemnt on >>>www.chessbase.com. Fortunately we also managed to correct this in time for our >>>adverts in the European chess magazines. >>>As I wrote in my preivous mail there is simply no way to provide you with the >>>engine that is mentioned on your DVD boox because it does not exist. So, we can >>>only bag your pardon for this mistake. After all we are all only humans. >>> >>>Yours sincerely, >>>Steffen Giehring >>>http://www.chessbase.de http://www.chessbase.com >>>ChessBase GmbH, Mexikoring 35, 22297 Hamburg >>>(++49)(40)63 90 60 10 >>> >>> >>>-----Ursprüngliche Nachricht----- >>>Von: Terry McCracken [mailto:nomad@easyfocus.com] >>>Gesendet: Mittwoch, 18. Juni 2003 18:17 >>>An: Steffen Giehring (ChessBase) >>>Betreff: Hello Steffen, Can We Work Out An Agreement? >>> >>> >>>Hello Steffen, >>> >>>Would you be so kind as to offer a solution for this misunderstanding? I feel >>>ChessBase should correct >>>their mistake. It's good business to do so, and will >>>only discourage customers if ChessBase doesn't >>>compensate them in some way. >>> >>>Awaiting your reply. Thank You. >>> >>>Sincere Regards, >>> Terry McCracken >>> >>>P.S. >>> >>>I'm not blaming you and realize you must be flooded with >>>complaints, but ChessBase should IMO correct this rather >>>glaring error, for it's cutomer base, it's the right thing to do. >>> >>> >>>----- Original Message ----- >>>From: Steffen Giehring (ChessBase) >>>To: Terry McCracken >>>Sent: Wednesday, June 18, 2003 3:01 AM >>>Subject: AW: I've Sent This Letter To Support, I'm Sending You A Copy... >>> >>> >>>Dear chess friend, >>> >>>many thanks for your mail. >>> >>>Unfortunately there is a mistake in the text of the Junior8 DVD box. >>> >>>The Junior engine that played Kasparov in February was a version for >>>multiprocessor systems only. In fact there is simply no single processor version >>>of that multiprocessor engine. That's why the engine that played Kasparov is >>>included on the DeepJunior8 CD-ROM only but not on the standard Junior8 CD. >>> >>>We bag your pardon for that mistake. Since there simply is no single processor >>>version of that engine we will not be able to provide you with a fix/upgrade. >>> >>>Many thanks for your understanding. >>> >>> >>>Yours sincerely, >>>Steffen Giehring >>>http://www.chessbase.com >>>ChessBase GmbH, Mexikoring 35, 22297 Hamburg >>>(++49)(40)63 90 60 10 >>> >>> >>> >>> >>>-----Ursprüngliche Nachricht----- >>>Von: Terry McCracken [mailto:nomad@easyfocus.com] >>>Gesendet: Mittwoch, 18. Juni 2003 04:13 >>>An: ChessBase GmbH >>>Betreff: I've Sent This Letter To Support, I'm Sending You A Copy... >>> >>> >>>Hello Again Hans, >>> >>>I have the proof that Junior 8 was advertised with Extra Junior Engines, at >>>least one extra engine from the match! >>> >>>Two URL's are advertisments still up and one is a review on a commercial chess >>>software site. >>> >>>http://www.chess4less.com/2-junior8.htm >>> >>>http://www.chesscenter.com/software2003.html >>> >>>http://www.bcmchess.co.uk/junior8.html >>> >>>If ChessBase would honor it's original statements, explaining Junior 8 came >>>with two chess engines rather >>>than one, I'd greatly appreciate it. >>> >>>I've been doing business with you for awhile and have 9 ChessBase Programmes, 5 >>>of which I bought from ChessBase directly. I want to continue doing business >>>with you, and I also want you to honor your original advertisments. >>> >>>Best Regards, >>> Terry McCracken >>> >>> >>>Please honor your original advertisments as I was mislead by advertising on your >>>site before you modified it, in my purchasing decision of Junior 8. >>> >>>Thanks! >>> >>>Best Regards, >>> Terry McCracken >>> >>>=============================================================================== >>> >>>As it stands it doesn't look like ChessBase will help. >>> >>>Amir if you read this please give us your opinion. >>>We know it's _not_ your fault, it's ChessBase's, >>>but maybe you will listen...I hope so. >>> >>>There must be a better solution...maybe a patch for Junior 8 to recieve the >>>extra engines in single processor formats? >>> >>>I think it's a good idea, but I'd like to hear from you! >>>I think other buyers would like you to give your take on all this as well. >>> >>>Best Regards, >>> Terry McCracken
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