Author: Terry McCracken
Date: 15:20:46 06/19/03
Go up one level in this thread
On June 19, 2003 at 17:23:30, Joachim Rang wrote: >On June 19, 2003 at 17:05:40, Albert Silver wrote: > >>On June 19, 2003 at 15:51:31, Terry McCracken wrote: >> >>>Albert, if you took the time to actually read, you would see I have taken this >>>up with ChessBase, several times and with very polite letters. >>> >>>I only brought this to Amir's attention directly to see his viewpoint not to put >>>him on the spot not to accuse him of any errors ChessBase made. >> >>Unless he's utterly blind, I'm sure he knew about this subject without drawing >>attention to his name. Also, you ARE putting him on the spot since I really >>don't see what he could say. What are his options? >> >>a) Yes, you're right, this is outrageous. Shame on Chessbase for being such >>scumbags. >> >>Answer - Attract the anger of Chessbase for no good reason. >> >>b) No, you're wrong this is all being misconstrued, Chessbase did, or meant, >>nothing wrong. >> >>Answer - Attract the anger of users for no good reason. >> >>c) Ignore this. >> >>I know what my choice would be. >> >> Albert > >I might be wrong, but I think, that ignorance attracts the most anger of users. >But you are right, it's not Amirs fault its an error from chessbase. Amir is not >obliged to answer to that. > >regards Joachim > I never said it was Amir's fault or meant to imply it was his fault. Maybe I should have e-mailed him, maybe I shouldn't of even brought it up, as it wasn't my intention to create havoc for Amir Ban. I see I made a mistake, this certainly isn't the place to bring it up and come to think of it, e-mailing Amir about this is rather pointless as well. To Amir I apologize. I think Amir has done a GREAT job! Terry >>> >>>Please don't assume so much Albert, thank you. >>> >>>Terry >>> >>> >>> >>> >>>On June 19, 2003 at 11:02:02, Albert Silver wrote: >>> >>>>On June 19, 2003 at 04:39:12, Terry McCracken wrote: >>>> >>>>I'm sure Amir has seen these complaints, but frankly I do not see what you >>>>expect from him. He doesn't represent Chessbase, nor are Chessbase's actions his >>>>responsibility. If you have a problem with the *engine*, that could pertain to >>>>him, but as to announcements on packages.... complain to CB. >>>> >>>> Albert >>>> >>>>>Hello Terry, >>>>>thanks for your mail. >>>>>We did of course immediately correct the mistake in our accouncnemnt on >>>>>www.chessbase.com. Fortunately we also managed to correct this in time for our >>>>>adverts in the European chess magazines. >>>>>As I wrote in my preivous mail there is simply no way to provide you with the >>>>>engine that is mentioned on your DVD boox because it does not exist. So, we can >>>>>only bag your pardon for this mistake. After all we are all only humans. >>>>> >>>>>Yours sincerely, >>>>>Steffen Giehring >>>>>http://www.chessbase.de http://www.chessbase.com >>>>>ChessBase GmbH, Mexikoring 35, 22297 Hamburg >>>>>(++49)(40)63 90 60 10 >>>>> >>>>> >>>>>-----Ursprüngliche Nachricht----- >>>>>Von: Terry McCracken [mailto:nomad@easyfocus.com] >>>>>Gesendet: Mittwoch, 18. Juni 2003 18:17 >>>>>An: Steffen Giehring (ChessBase) >>>>>Betreff: Hello Steffen, Can We Work Out An Agreement? >>>>> >>>>> >>>>>Hello Steffen, >>>>> >>>>>Would you be so kind as to offer a solution for this misunderstanding? I feel >>>>>ChessBase should correct >>>>>their mistake. It's good business to do so, and will >>>>>only discourage customers if ChessBase doesn't >>>>>compensate them in some way. >>>>> >>>>>Awaiting your reply. Thank You. >>>>> >>>>>Sincere Regards, >>>>> Terry McCracken >>>>> >>>>>P.S. >>>>> >>>>>I'm not blaming you and realize you must be flooded with >>>>>complaints, but ChessBase should IMO correct this rather >>>>>glaring error, for it's cutomer base, it's the right thing to do. >>>>> >>>>> >>>>>----- Original Message ----- >>>>>From: Steffen Giehring (ChessBase) >>>>>To: Terry McCracken >>>>>Sent: Wednesday, June 18, 2003 3:01 AM >>>>>Subject: AW: I've Sent This Letter To Support, I'm Sending You A Copy... >>>>> >>>>> >>>>>Dear chess friend, >>>>> >>>>>many thanks for your mail. >>>>> >>>>>Unfortunately there is a mistake in the text of the Junior8 DVD box. >>>>> >>>>>The Junior engine that played Kasparov in February was a version for >>>>>multiprocessor systems only. In fact there is simply no single processor version >>>>>of that multiprocessor engine. That's why the engine that played Kasparov is >>>>>included on the DeepJunior8 CD-ROM only but not on the standard Junior8 CD. >>>>> >>>>>We bag your pardon for that mistake. Since there simply is no single processor >>>>>version of that engine we will not be able to provide you with a fix/upgrade. >>>>> >>>>>Many thanks for your understanding. >>>>> >>>>> >>>>>Yours sincerely, >>>>>Steffen Giehring >>>>>http://www.chessbase.com >>>>>ChessBase GmbH, Mexikoring 35, 22297 Hamburg >>>>>(++49)(40)63 90 60 10 >>>>> >>>>> >>>>> >>>>> >>>>>-----Ursprüngliche Nachricht----- >>>>>Von: Terry McCracken [mailto:nomad@easyfocus.com] >>>>>Gesendet: Mittwoch, 18. Juni 2003 04:13 >>>>>An: ChessBase GmbH >>>>>Betreff: I've Sent This Letter To Support, I'm Sending You A Copy... >>>>> >>>>> >>>>>Hello Again Hans, >>>>> >>>>>I have the proof that Junior 8 was advertised with Extra Junior Engines, at >>>>>least one extra engine from the match! >>>>> >>>>>Two URL's are advertisments still up and one is a review on a commercial chess >>>>>software site. >>>>> >>>>>http://www.chess4less.com/2-junior8.htm >>>>> >>>>>http://www.chesscenter.com/software2003.html >>>>> >>>>>http://www.bcmchess.co.uk/junior8.html >>>>> >>>>>If ChessBase would honor it's original statements, explaining Junior 8 came >>>>>with two chess engines rather >>>>>than one, I'd greatly appreciate it. >>>>> >>>>>I've been doing business with you for awhile and have 9 ChessBase Programmes, 5 >>>>>of which I bought from ChessBase directly. I want to continue doing business >>>>>with you, and I also want you to honor your original advertisments. >>>>> >>>>>Best Regards, >>>>> Terry McCracken >>>>> >>>>> >>>>>Please honor your original advertisments as I was mislead by advertising on your >>>>>site before you modified it, in my purchasing decision of Junior 8. >>>>> >>>>>Thanks! >>>>> >>>>>Best Regards, >>>>> Terry McCracken >>>>> >>>>>=============================================================================== >>>>> >>>>>As it stands it doesn't look like ChessBase will help. >>>>> >>>>>Amir if you read this please give us your opinion. >>>>>We know it's _not_ your fault, it's ChessBase's, >>>>>but maybe you will listen...I hope so. >>>>> >>>>>There must be a better solution...maybe a patch for Junior 8 to recieve the >>>>>extra engines in single processor formats? >>>>> >>>>>I think it's a good idea, but I'd like to hear from you! >>>>>I think other buyers would like you to give your take on all this as well. >>>>> >>>>>Best Regards, >>>>> Terry McCracken
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