Author: Terry McCracken
Date: 15:27:25 06/19/03
Go up one level in this thread
On June 19, 2003 at 17:05:40, Albert Silver wrote: >On June 19, 2003 at 15:51:31, Terry McCracken wrote: > >>Albert, if you took the time to actually read, you would see I have taken this >>up with ChessBase, several times and with very polite letters. >> >>I only brought this to Amir's attention directly to see his viewpoint not to put >>him on the spot not to accuse him of any errors ChessBase made. > >Unless he's utterly blind, I'm sure he knew about this subject without drawing >attention to his name. Also, you ARE putting him on the spot since I really >don't see what he could say. What are his options? > >a) Yes, you're right, this is outrageous. Shame on Chessbase for being such >scumbags. > >Answer - Attract the anger of Chessbase for no good reason. > >b) No, you're wrong this is all being misconstrued, Chessbase did, or meant, >nothing wrong. > >Answer - Attract the anger of users for no good reason. > >c) Ignore this. > >I know what my choice would be. > > Albert Albert as always, I can expect such cordial well thought out replies. > >> >>Please don't assume so much Albert, thank you. >> >>Terry >> >> >> >> >>On June 19, 2003 at 11:02:02, Albert Silver wrote: >> >>>On June 19, 2003 at 04:39:12, Terry McCracken wrote: >>> >>>I'm sure Amir has seen these complaints, but frankly I do not see what you >>>expect from him. He doesn't represent Chessbase, nor are Chessbase's actions his >>>responsibility. If you have a problem with the *engine*, that could pertain to >>>him, but as to announcements on packages.... complain to CB. >>> >>> Albert >>> >>>>Hello Terry, >>>>thanks for your mail. >>>>We did of course immediately correct the mistake in our accouncnemnt on >>>>www.chessbase.com. Fortunately we also managed to correct this in time for our >>>>adverts in the European chess magazines. >>>>As I wrote in my preivous mail there is simply no way to provide you with the >>>>engine that is mentioned on your DVD boox because it does not exist. So, we can >>>>only bag your pardon for this mistake. After all we are all only humans. >>>> >>>>Yours sincerely, >>>>Steffen Giehring >>>>http://www.chessbase.de http://www.chessbase.com >>>>ChessBase GmbH, Mexikoring 35, 22297 Hamburg >>>>(++49)(40)63 90 60 10 >>>> >>>> >>>>-----Ursprüngliche Nachricht----- >>>>Von: Terry McCracken [mailto:nomad@easyfocus.com] >>>>Gesendet: Mittwoch, 18. Juni 2003 18:17 >>>>An: Steffen Giehring (ChessBase) >>>>Betreff: Hello Steffen, Can We Work Out An Agreement? >>>> >>>> >>>>Hello Steffen, >>>> >>>>Would you be so kind as to offer a solution for this misunderstanding? I feel >>>>ChessBase should correct >>>>their mistake. It's good business to do so, and will >>>>only discourage customers if ChessBase doesn't >>>>compensate them in some way. >>>> >>>>Awaiting your reply. Thank You. >>>> >>>>Sincere Regards, >>>> Terry McCracken >>>> >>>>P.S. >>>> >>>>I'm not blaming you and realize you must be flooded with >>>>complaints, but ChessBase should IMO correct this rather >>>>glaring error, for it's cutomer base, it's the right thing to do. >>>> >>>> >>>>----- Original Message ----- >>>>From: Steffen Giehring (ChessBase) >>>>To: Terry McCracken >>>>Sent: Wednesday, June 18, 2003 3:01 AM >>>>Subject: AW: I've Sent This Letter To Support, I'm Sending You A Copy... >>>> >>>> >>>>Dear chess friend, >>>> >>>>many thanks for your mail. >>>> >>>>Unfortunately there is a mistake in the text of the Junior8 DVD box. >>>> >>>>The Junior engine that played Kasparov in February was a version for >>>>multiprocessor systems only. In fact there is simply no single processor version >>>>of that multiprocessor engine. That's why the engine that played Kasparov is >>>>included on the DeepJunior8 CD-ROM only but not on the standard Junior8 CD. >>>> >>>>We bag your pardon for that mistake. Since there simply is no single processor >>>>version of that engine we will not be able to provide you with a fix/upgrade. >>>> >>>>Many thanks for your understanding. >>>> >>>> >>>>Yours sincerely, >>>>Steffen Giehring >>>>http://www.chessbase.com >>>>ChessBase GmbH, Mexikoring 35, 22297 Hamburg >>>>(++49)(40)63 90 60 10 >>>> >>>> >>>> >>>> >>>>-----Ursprüngliche Nachricht----- >>>>Von: Terry McCracken [mailto:nomad@easyfocus.com] >>>>Gesendet: Mittwoch, 18. Juni 2003 04:13 >>>>An: ChessBase GmbH >>>>Betreff: I've Sent This Letter To Support, I'm Sending You A Copy... >>>> >>>> >>>>Hello Again Hans, >>>> >>>>I have the proof that Junior 8 was advertised with Extra Junior Engines, at >>>>least one extra engine from the match! >>>> >>>>Two URL's are advertisments still up and one is a review on a commercial chess >>>>software site. >>>> >>>>http://www.chess4less.com/2-junior8.htm >>>> >>>>http://www.chesscenter.com/software2003.html >>>> >>>>http://www.bcmchess.co.uk/junior8.html >>>> >>>>If ChessBase would honor it's original statements, explaining Junior 8 came >>>>with two chess engines rather >>>>than one, I'd greatly appreciate it. >>>> >>>>I've been doing business with you for awhile and have 9 ChessBase Programmes, 5 >>>>of which I bought from ChessBase directly. I want to continue doing business >>>>with you, and I also want you to honor your original advertisments. >>>> >>>>Best Regards, >>>> Terry McCracken >>>> >>>> >>>>Please honor your original advertisments as I was mislead by advertising on your >>>>site before you modified it, in my purchasing decision of Junior 8. >>>> >>>>Thanks! >>>> >>>>Best Regards, >>>> Terry McCracken >>>> >>>>=============================================================================== >>>> >>>>As it stands it doesn't look like ChessBase will help. >>>> >>>>Amir if you read this please give us your opinion. >>>>We know it's _not_ your fault, it's ChessBase's, >>>>but maybe you will listen...I hope so. >>>> >>>>There must be a better solution...maybe a patch for Junior 8 to recieve the >>>>extra engines in single processor formats? >>>> >>>>I think it's a good idea, but I'd like to hear from you! >>>>I think other buyers would like you to give your take on all this as well. >>>> >>>>Best Regards, >>>> Terry McCracken
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