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Subject: Re: problem running CM6000

Author: Manuel Rodriguez Blanco

Date: 16:00:33 11/18/98

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On November 18, 1998 at 17:56:38, Robert Pawlak wrote:

>On November 18, 1998 at 17:15:36, Manuel Rodriguez Blanco wrote:
>
>>Hi, i installed CM6000 (full instalation) and in the final installation give the
>>follow message: "this system no need this upgrade" (COMCTL32.DLL), then
>>instalation finish normaly. i restard system (PMMX200, 64 mb RAM, WIN98 with
>>microsoft upgrades and Norton antivirus 4.0 resident).
>>
>>After restard i try to run CM6000 and after introductory video i see follo error
>>message: "data read - incorret" and after close send follow message: "expolde
>>size mismatch" and after close then windows standar message "illegal operation".
>>
>>I tryed the ChessMaster.com path but i gave the same errors.
>>
>>Any body had this problems before? can any body help me to fix this,
>>
>>thank in advance,
>>
>>Manuel
>
>Manuel,
>
>It is difficult to tell what your problem is exactly, but I think that you need
>to try a reinstall.
>
>You may have some problems on your disk too, so I would suggest:
>
>1. Run a disk checking program, correct any errors you may find.
>2. Uninstall Chessmaster.
>3. Make sure that no other programs are running. This includes anti-virus
>software.
>4. Attempt to reintall chessmaster.
>
>Step 3) is important because windows programs share fragments of code. If one of
>the code fragments is in use, then the install program will not be able to write
>an updated version to the disk if it needs to.
>
>And no, I have never experienced the problem that you detailed above.
>Bob P.

Hi, thanks for your quick response.  I ejecute your step, first i uninstall
CM6000, then i run scandisk (no problem found), then i reebot, then i eliminate
all TRS (includen antivirus and schedule task), then i beggin to install CM6000
again, this time the program stop in 99% for 3 min and then giveme the same
message: "this system no need this upgrade" (COMCTL32.DLL). and finish the
instalation, when try to run giveme the same message before. how ever thank very
mucho for your help.

Now looking for more help about it, thanks

Manuel.



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