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Subject: Re: Kudos for Chessbase support

Author: P. Massie

Date: 21:48:30 12/17/03

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On December 18, 2003 at 00:38:35, Sune Larsson wrote:

>On December 17, 2003 at 19:33:51, P. Massie wrote:
>
>>I've seen a number of postings through the years criticizing Chessbase's
>>support, so I think it's only fair to highlight the opposite case as well.
>>
>>A week or so ago I posted a warning about a problem I was having with the latest
>>update to CB8.  One of the Chessbase support people saw the post and contacted
>>me.  I forwarded the details to him and he quickly determined the cause of the
>>problem and fixed it.  This was excellent support!
>>
>>Paul
>
>
> So, what was the cause of the problem?
>
> /S

They didn't tell me the specific details, but it happened when merging a large
number of games.  It occurred rarely, but when it did the results were ugly.  I
believe it was most likely some kind of overflow problem with internal
variable(s).

Paul



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