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Subject: Re: Kudos for Chessbase support

Author: Sune Larsson

Date: 11:10:35 12/18/03

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On December 18, 2003 at 00:48:30, P. Massie wrote:

>On December 18, 2003 at 00:38:35, Sune Larsson wrote:
>
>>On December 17, 2003 at 19:33:51, P. Massie wrote:
>>
>>>I've seen a number of postings through the years criticizing Chessbase's
>>>support, so I think it's only fair to highlight the opposite case as well.
>>>
>>>A week or so ago I posted a warning about a problem I was having with the latest
>>>update to CB8.  One of the Chessbase support people saw the post and contacted
>>>me.  I forwarded the details to him and he quickly determined the cause of the
>>>problem and fixed it.  This was excellent support!
>>>
>>>Paul
>>
>>
>> So, what was the cause of the problem?
>>
>> /S
>
>They didn't tell me the specific details, but it happened when merging a large
>number of games.  It occurred rarely, but when it did the results were ugly.  I
>believe it was most likely some kind of overflow problem with internal
>variable(s).
>
>Paul


 Yes, I have noticed problems when merging commented games - like a lot of empty
 brackets and stuff. Does this sound familiar to you when using CB8? If yes -
 did you get some sort of personal fix or is this bug gone with the latest
 upgrade?

/S



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