Author: Vincent Diepeveen
Date: 16:44:09 04/02/04
Go up one level in this thread
On April 02, 2004 at 19:27:29, Sune Fischer wrote: > >>>Yes, I always recommed they use Arena, it's much easier to install engines for >>>the novice user. >> >>Even if you make a video how to do it, they won't manage it. >> >>After a few months they will unhappily email you that your product never worked. >> >>Assuming you earn nothing on Arena, that is a very difficult helpdesk you must >>provide for every product 'sold'. Imagine that for each product sold you must >>answer 10 questions. >> >>No one can do that at a profit at the prices such software has. > >That would be a bit extreme. >Write a good manual and then tell them to RTFM before they contact you, >or charge extra for helpdesk :) > >>Arena is of course not having a chance to get used by many people. >> >>Perhaps 0.00001% of the total chess product users. >> >>I never used it in fact. I downloaded it once. it crashed and i forgot about it. > >You have just disqualified yourself as an expert on Arena :) > >It does have a few quirks here and there, but installing engines is piece of >cake, my mother could do it, I'm sure of it. > >-S. My sister is a politician. For her it is important to continuesly read everything at the internet (her email for example and many things that are hot). She'll quickly internet here to read all her email and process more emails than Hyatt in his worst dreams is doing. Shall i ask her to install the program and some 'engines' and then time whether she succeeds before she is bored? Her original profession is by the way is graphics design at a computer. She has a master degree in that. So she is professional raised with the computer. Types fast for example. You sure she'll figure out what an 'engine' is? How many days do i need to explain to her what an 'engine' is you guess? All she knows is that i have made a chessprogram. And that it's called DIEP. She designed my logo in fact. Please dream on. People are not so sophisticated like the average freak guesses they are. For example i remember at office that to backup you had to press a few years ago: "enter escape enter" No office girl managed that. I had written a huge A4 paper which was attached to the NOVELL server what they had to do. I jumped 2 meters high from joy when there was a novell server, and backups went automatically again. Putting in a tape into the server every day is easy for them to remember. pressing 'enter escape enter' in that order, despite huge papers and a screen saying you should do that, it didn't work. People will only get software to work if they just have to put the cdrom inside. The ideal way to take your helpdesk out of the net and get all helpdesk phone lines occupied non stop is to ask in between the question: "do you want to abort the installation and figure it out yourself?" YES/no (yes preselected). 99.999% of all users will either push enter or click yes. Microsoft can take over the world very easily by introducing a question: "do you want to terminate all your bank accounts now and move them to microsoft?" options (preselected) : "always trust microsoft" and "no"
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