Author: Jeroen van Dorp
Date: 07:43:58 05/30/04
Go up one level in this thread
On May 30, 2004 at 04:16:28, Angelo Ciavarella wrote: >I should have been more specific.When I connect to the playchess client server >and enter the serial number, it says the server connection is broken. If you can connect to the Playchess server as a guest (i.e. without registering with a serial number) you don't need to disable your firewall or your virus scanner. You either have a connection, or haven't. But you can't register being logged in as a guest. You have to register first. Look below. > When I > search for viva-media it opens notepad with fritz settings only. A Windows "search file" command (start > search) gives you a list of files matching your search criteria, it doesn't open a file. This doesn't make sense. > When I look at > the CD Rom, the options are play Fritz or install. This is most probably the autorun startup menu, not the content of the CD Rom. Use windows explorer to view the contents of the CD Rom. > I reinstalled it but the >viva-media folder was still missing.I sent a message to mail@viva-media.com and >disabled the firewall and anti-virus as they suggested but it did not help.They >told me to look at program files,viva media, and fritz 8,and said the read me >file should be there.The problem is that I do not have a viva media folder. In what directory is your copy of Fritz installed? In what directory do you locate the executable? You state it isn't c:\program files\viva media. Which is it? > I >sent follow-up messages to them but have not gotten a reply. >How do I get info when I go to chessbase.com? All I see are Steve Lopez's >columns. Steve Lopez'help files and older T-notes help people with features of the program. If a problem occurs often, and isn't user specific, there might be an occasional opportunity to describe it and give a solution. It's hard to expect a column about every user specific porblem. To summarize: you can connect to the Playchess.com site. You can look around as a guest, even play, or chat or whatever, but as soon as you enter the registration code which was provided with your copy of Fritz 8. I hope this is all correct. Is it clear you can't register while logged in as a guest? In that case there would be thousands of members with the registered nickname "guest" :) In other words did you create a new account? I.e. did you chose a nickname and a password, after which you logged in with that and _then_ entered your serial number? If that doesn't work, there only one possibility left, and that is the serial number is invalid, and you should ask for a new one. J.
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