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Subject: Shredder 8 crashes constantly when changing hash size in CB GUI

Author: William Penn

Date: 06:12:47 06/05/04


It doesn't matter in what sequence or environment the change is made. The CB GUI
crashes frequently when a hash size change is made with the Shredder 8 engine
loaded. Sometimes it crashes immediately. Sometimes it waits, and crashes when I
then click the Infinite Analysis mode icon on taskbar. It's random, and doesn't
always happen, but it happens very frequently (almost half the time). The best
advice I could get from CB tech support was that my Athlon XP 2400+ processor
might be overheating, but that's a crock. I now monitor my processor's
temperature and there's nothing unusual about it, well within reasonable &
normal temperature limits. With the latest CB GUI update, the error simply says:
"Shredder caused an exception". Thereafter Infinite Analysis mode refuses to
work unless either:
(a) I reset the GUI (close then reopen it), or
(b) Load a different engine (any engine), then reload the Shredder 8 engine.
This hash resizing bug does not happen with the Classic Shredder GUI, so it's
not a fault of the Shredder 8 engine. It's definitely a bug in the CB GUI.
However CB tech support refuses to recognize the error, and simply say that they
cannot reproduce it. That's apparently the real reason - they apparently have
very poor testing facilities for their software. I'm running Windows XP Home
(SP1).
-WP



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